[Resolved]  Sony India — Mishandling of my camera DSC H20 having serial no. 2291079 during repare

Address:

Ranchi, Jharkhand

I purchased Cybershot DSC H20 Camera having serial no. 2291079 some 4-5 yrs back and was quite Happy with the functioning & picture quality. But in the month of Nov. 2013, during one photo session, it hanged. On 26th of April I contacted "Fortune Sony Authorize Service Center, Pradhan Tower, 5, Main Road, Ranchi, Jharkhand" They told me that the main circuit has been damaged & that they will have to replace the circuit.I agreed with them & submitted the camera.After a couple of days I got the repaired camera with a payment of some 5100 Rs. But the camera was not working properly. Pics that has been taken in sun light was completely white in color & the picture quality was very poor. When again I approached them, this time they told me that lens became faulty. This time again they told a charge of more than 5K. Mean time I tried to contact customer support also but even those people don't have much time to listen the customer problem. The issue is, the problem in the camera took place during repairing of the camera. This can also be verified by comparing the photos, before and after the repairing. Now, it is a shame in itself not to accept the fault, and charge money for that. Also, it must be brought to your light that, the behaviour of the service men at the service center was definitely not civilised in nature One thing is certain that, in such a case, I'll never trust the Brand name SONY for Future If you people will give service like this then there are lots of Brand in the market. Why should any body will take a product from such a technology giant like SONY.