Sony India — Mobile phone defected

Address:

Thane, Maharashtra

I had purchased a sony xepria in May 2013 fr om Croma at Thakur Mall. After some days the display was not seen. We met the service agent at Borivali and the mobile was surrender the phone on 18th October 2014 Job sheets no. WL[protected]. After several visit to the service centre answer was work in progress. Now it is more than 45 days and no proper answer is given to what has happened to the phone. 45 days without a mobile phone is just not possible. After buying such costly cell phone from such a branded company. And no proper service is given to customer. The cell is under warranty period. How are we to recomened any friends relatives regarding sony products, if after sales the service is so bad. Just not possible.