Sony India — Mobile Refunding Amount Issue

Address:

Mumbai City, Maharashtra

Hello Sir/Madam My Name is Mayur Velle. I am writing this letter to inform you I am suffering the so many times but issue are pending for service center site & getting a so many rediculas reasons. I bought the Sony Experia Z2 Mobile from Gala NX (Top 10) Andheri East on the 24th Aug 2015 but after 3 day it was suddenly dead, i had trying many times start the mobile but not start so therafter next day on 28th Aug 2015 visit the sony experia service center (Krish Electronics Irla Vile parle west) there i contacted to Mrs. Sadhana & she was checking my mobile but this time also mobile didn't start. after investigating she came to counclusion that mobile is dead They gave me a DOA letter (DOA No. D[protected] and told me that two of the three days will be replacement on the mobile. • After three days on 31st Aug 2015 morning again contacted service center Mrs. Sadhana for (Krish Electronics Irla Vile parle west) so thereafter they told me your mobile submited to the head office but not revert me. then they told me within next two of three days will get the replacement for your device • After three days again contacted service center (Krish Electronics Irla Vile parle west) but they had the same reasons that gave it 4 times in 8 days • Finally 9th Sep 2015 contact to service center Mrs. Sadhana for (Krish Electronics Irla Vile parle west) they told me they can refund total amout back to your mobile. & Manager are not response for this time on this issue he told me madam jo batanewale hai wahi same me batanunga. • I went back the immegate next day on 10th Sep 2015 to the Service Center Mrs. Sadhana for (Krish Electronics Irla Vile parle west) and they told me that you will get a full refund of your device. But not confirm. They told me we will call you 6.00pm then I am waiting 6.00pm but not answering me thereafter again my side I contacted service center Mrs. Sadhana for (Krish Electronics Irla Vile Parle West) so they reply me again headoffice person are in meeting so we will call you half & hour. After half & hour they told me your refund process are confirm. After 8 to 10 days on 22nd sep 2015 to 24th sep 2015 not exactly perfect date but sure refund cheque issue. • Next day 11th Sep 2015 contacted Call center they told me your refund amout are not confirmed all mail & information are contact on your service center. Again suffering for call center & service center support. Once again same date after contact Service Center Mrs. Sadhana for (Krish Electronics Irla Vile Parle West) they are answering me confirmation are pending for headoffice so withing 2 to 3 days called you. • I went back after 3 days 14th Sep 2015 contacted call center Mr.Ahmed then checking my status thereafter they told me your request are pending for replacement for mobile it’s a another new answering for Mr. Ahmed thereafter again discuss with ahmed for same issue then he says sir aap service center se hi baat karo waha sehi aapko pata chalega aapke refund ka status. • After same day once again contact Mrs. Sadhana For Service center (Krish Electronics Irla Vile Parle West) but again rediculas reasons for me she told me that didn’t get any confirmation mail for refunding amount about my mobile.then I asked her give me your headoffice number & email id. She’s gave me Number & email id Mr. Manoj / Ankit Mobile no. [protected] & email id is [protected]@ap.sony.com thereafter immegate contacted with Mr. Ankit but his answerd me I am driving give me a call 15 to 20 minute.then I contacted again half hour finally he received my call then he checked my all details thereafter sir same answerd for me mail kiya hai but revert nahi aaya hai but aapka refund ho jayega.then I asked a question give me a exactly date of issue my refund cheque but not perfectly answer for another time he told me not exactly date but within 25th sep 2015 will be issue for refund cheque but if the approve then it will be cheque issue. DOA No. – D[protected] SERVICE CENTER NAME :- KRISH ELECTRONICS – IRLA (SONY AUTHORISED SERVICE CENTER) ADDRESS :- Sh No.- L 113 Lower Ground Floor, Prime Mall, Society Road, Irla Vile Parle West Mumbai – 400056 Contact No.:[protected] / 81