Sony India — mobile repair estimate 1-[protected]

Address:

Mumbai City, Maharashtra

I HAVE GIVEN MY PHONE FOR REPAIR AT A NEAREST SONY PICK UP CENTER FOR PHONE EVALUATION FOR ITS PROBLEM. ITS TICKET ID :-[protected] DATED:- 21/04/2015. MOBILE:- SONY XPERIA Z1. PURCHASE DATE:- 24/01/2014. I DID MENTION MY PROBLEM WITH THE HANDSET FOR THE SAME . I GOT A ESTIMATE FOR REPAIRS COST OF AROUND Rs. 27015/- WHICH AS OF TODAY IS NOT EVEN THE COST OF THE MOBILE ITSELF. AS PER THE COMMENT I HAD GIVEN, IT HAD A LITTLE NIGGLE OF MIS-DETECTION OF THE SIM CARD DUE TO WATER AS ITS USED TO WATER CONDITIONS. BUT I AM PROVIDED REASON BETTER KNOW TO THEM ASKING TO CHANGE ALL THE MAJOR PARTS DUE TO THE SAME AS ITS NOT UNDER THEIR HAND TO CHANGE THE ONLY PART WHICH IS PROBLEMATIC. SO I DEMAND AN EXPLANATION FOR THE SAME AS TO WHY I AM BEEN CHARGED SO HEAVY AMT? AS THE PHONES RATE HAVE GONE DOWN WHY AREN'T THE PART'S BEEN OF THE SAME RATE? WHY ISN'T THERE ANY POLICY IN PLACE TO ONLY CHANGE THE DAMAGED PART FOR THE MOBILE? AS PER MY KNOWLEDGE THE MOBILE HAS BEEN DISPATCHED TO THE SONY PICK UP CENTRE AGAIN DUE TO NON-COMPLIANCE ON MY PART REPLY EXPECTED ASAP. THANKS.