Sony India — Music system model no.-hdc-az33d, serial no.6106236.

Address:

New Delhi, Delhi, 110065

I have given the sony music system to your authorized service centre - m/s club electronics at south extension new delhi vide job no. J61985107 for the symptom “set goes to standby mode”. The complaint no was[protected]' for music system model no.-hdc-az33d, serial no.6106236.

Upon inspection of the product, engineer observed that the main board, sledge motor and belt are defective and need to be replaced for satisfactory working of the product. Therefore, the initial service estimate of rs.5, 749/- was informed on 22 august 2016

Again when checked on 26 august 2016 it was informed that the product has lived its life. Now, it is very difficult to get the parts. The system was lying at service center for since 6th august 2016.

I have bought the system 8 years back and music system is hardly been used. I have purchased a high quality and a costly system of a brand of sony, thought it will perform for years but sorry to say very poor and hopeless services by such a big brand.

Kindly help me and do justice in case
Rajesh
[protected]
[protected]@gmail.com