Sony India — No replacement given

Address:

Udupi, Karnataka

Job No - W[protected]from sony service centre) We had purchased Sony xperia Z3 Compact mobile phone (black color) from Harsha show room, Udupi on 27th June by paying Rs. 36, 390/-. Within 5 days of purchase, it started switching off all by itself. Upon contacting the showroom, they directed us to Sony service centre(upadyaya service centre, Udupi) on 9th of July. After the service centre technicians check up, they told us that it cannot be repaired hence they will replace it with a new handset by next friday ie 17th of july. On contacting them again on friday(17th july), the response from their end was next friday but they themselves were not very sure.. So how many fridays we have to wait?????? And yesterday, after we enquring them in person in the morning, they called us up in the afternoon and told us that they will replace the handset in next 3 days with WHITE color handset!!!. Do we have a choice here?? Why we want to compromise with the color after waiting and also for paying so much of money??? On contacting the person in charge at banglore office as number given by local service centre yestrday, he said he will get back to us regarding this by 6 oclock in the evening. So far no news from his end. Calls from us are not answered.. so where is the customer service here??????no one is bothered, we have to pay money and suffer for their irresponsibility. Patience and politness with sony service centre has no value. It has been 14 days since the handset was handed over to serice centre. Sony being renowned international brand, this kind of service and attitude towards the customer is not acceptable. Now we want Refund.