[Resolved]  Sony India — no service provided by service centre-jammu from last 4-months

Address:

Jammu, Jammu and Kashmir

Hi, I have purchased Sony Xperia ZL from your Sony Dealer in Jammu (Raja Electronics) and I m now fed up as I have to Visit every Month to your Service Centre in order to get my Set Functioning.it is bit annoying that no one in your service center is up to Date every time I visit there and service centre will kept the set for 1-Month and then after 1-Month their Reply "Sir we do not have any replacement presently we will check your set and try to function it properly" but after 1-Month this is really Crab now today again I visited your Sony Service 21st-July-14 and I waited there for 1 and a half hour and still they are just time passing and after waiting for so much time and they are asking me to wait till evening and last time when my handset was replaced with 2nd hand REFURNISHED handset and I was supposed to get the undefective piece and today again Mr, Arvind is giving me a new Picture that the handset which has been provided to you after replacement has to check by customer whether the set is totally undefective or there is some fault in it, Do you think any customer has this much time to check handset and to analyse whether the Replacement Handset provided by Sony centre is Faulty or not is this the customer's Job or Service Centre has to check.Now again i have being without my Handset.And i have purchased this Handset on OCTOBER-13 and only 9-Months has gone and I have visited 18-20 times at your Service Centre/// If anyone who has authority or seeing this Complaint kindly take a needful Step in order to get the Service Centre work in TAT. I m requesting you to kindly take some serious Step if you are not able to do so then there is no other option to file a Legal Complaint against Sony and their Service Centre in Jammu.No issues that will be done.I have paid 30000Rs not a small amount for the Set and i need my set to work properly. Regards// Sunny Bhan.