Sony India — NO SOLUTION PROVIDED AGAINST COMPLAINT NO.S[protected], 26811165, 26987682

Address:

New Delhi, Delhi

I am a consumer of Sony India since last many years and till date i have never faced any issue with the products or services. However, in the month of July 2015 my Sony Bravia LCD (ex4600) stopped working all of a sudden for which i lodged a complaint on 12th july 2015 vide complaint id 26425700, but no solution was provided to me even after many days. Hence, i again lodged a complaint vide complaint id 26811165 and i was promised that an alternate solution will be provided to me as the defected part is not available. However, even after ten days i have not received a single call for redressal of my problem. When i again called them today for the same i was not given any satisfactory response and the customer care executive seemed very casual and provided me with a new complaint id 26987682 . I am utterly shocked at the response given to me by one of the leading consumer durables company of the World . I request you to look into this matter and resolve the issue at the earliest as I am facing a lot of inconvenience.