[Resolved]  Sony India — Non repair of tv set

Address:

Jammu, Jammu and Kashmir

SONY TV34"- MODEL No. KV-XA 34M97, Ser No 0700466.
The above mentioned TV set was gone defective and service centre at jammu was approached in mar 2014. They sent a mechanic who after prolonging the needed repairs till May 2014, refused to repair the same and asked us to deposit the Set with the service centre. The set was taken to the Service centre during second week of may along with the complain against the mechanic.The repairs have not yet been carried out till today. I am very sure such casual attitude is against the ethos of such a reputed company which is being defamed by such ill maintained service centres.

The copy of the complaint is enclosed which carries sufficient details to respond on your part.( COPY OF COMPLAIN:- Mob: [protected], Email: [protected]@gmail.com Col GS Soodan (retd)
155/5 Greater Jammu, Sec-10, Trikuta Nagar, Kunjwani
Bye Pass Jammu Tawi-180010
No. GSS/SONY /TV/01 12 May 2014
To
Mr. Vikram Gupta
Vista Electonics Care
Sony Authorised Service Centre
526-A Gandhi Nagar – Jammu
COMPLAIN AGAINST CHEATING AND FRAUD WITH THE CLIENT
REPAIR OF SONY TV 34” MODEL KV-XA 34M497
Dear Sir,
1. This is with reference to the request made on 08/ 09 Mar 2014 about repair of my Sony Colour TV-34”, Model No. KV-XA 34M497, Serial N. 0700466.
2. On 10 Mar 2014 around 3:00 PM, a technician visited and checked the said TV set. He gave his name as, Anil Chohan. He opened the Tv set and tried to show me the parts which needed replacement. He gave the vague estimate of five to six thousand, suggesting that it could be more also. He told me that an estimate will be given after he informs the service centre. The same was agreed to by me and he was informed that the needful be done at the earliest.
3. When he was leaving he gave us two jolts.
a. He said, “ it may be difficult to get the parts, but you should not worry I will repair your set on my own. I can manipulate and manage the things. I do carry out the repairs at my home also. You just leave it to me, i will fix everything.”
b. He asked for Rs.100/- as part of his visit, which was told to him that he would be paid all requisite service charges after the set is repaired. He could include the amount of that day visit also in the bill.
4. I was not given to such arrangements, hence, politely I conveyed to him that a proper estimate be prepared, other things would be seen later. In my mind I doubted the Honesty, Integrity and truthfulness of the man, but had no choice as there being no other Service centre in Jammu.
5. Few days later I called your service centre where a female attendant confirmed to me the estimate of approximately Rs.3800/-as cost of parts. That was accepted by me. I was told that I would be called moment the parts arrive in the centre.
6. A month passed and I went to your service centre on 12Apr and gave you all the details again. I was given an estimate of Rs. 4414/- which was accepted by me. During third week around 16/17of Apr 2014, Sh. Anil Chohan visited us, opened the TV set and carried the Board with him.
7. About four days later he brought the board to my residence and assembled the set. On testing he declared that yoke was defective hence he took the board back. Three days later he came, brought a yoke of 29” TV set that did not fit, he then declared that the set was beyond repair. To my assessment there was no major defect in the set as it had only problem in “ON & OFF” switch.
8. He further suggested me to claim for ‘total loss’ from insurance, for which he will manage the estimate from your service centre. Unless the loss is absolutely genuine I would never prefer any claim to insurance company.
9. What he did with our TV Set Board at your service centre may be known to you as I had heard nothing from your side.
10. I can guess that he had never taken the board of my TV set to the service centre at all.
11. On my part I feel the genuine parts had been removed from my TV SET, either at your service centre or at the residence of your technician, Sh. Anil Chohan, and it had been deliberately rendered beyond repair by your centre.
12. This is a clear case of Cheating and Fraud which must be scrutinized and clarified by you please.
13. I WOULD REQUEST YOUR GREATSELF TO RESOLVE THE ISSUE AT YOUR END AT THE EARLIEST, LEST I BE CONSTRAINED TO APPROACH THE PROPER AUTHORTIES FOR REDRESSAL.
14. I am very hopeful that you will understand the gravity of the issue and resolve it with your personal indulgence please.

Regards


Place: Jammu Tawi (Col GS Soodan)
(Retd)