Sony India — Not providing service even after so many follow-ups

Address:

Kurukshetra, Haryana

I registered a complaint for my Sony Bravia LCD (Model - KLV-32BX300) two weeks back. One of engineer from F1 Info Servicves (your authorised dealer) visited my place but unable to diagnose/ provide fix properly. He is recommended to replace LCD panel and estimate is 10000 Rs. I was not satisfied with response of engineer and talk to Sony customer care to send some senior engineer. I am following up for this from past 2 weeks and every time i get standard reply. Sony CC says "We are raising a high priority request to send sr. engineer to visit my place. Please wait only for 24 hours". Dealer F1 Services says "Sr. engineer bhi to panel change karne k liye hi kahega. Isliye hum nahi bhejenge kisi or engineer ko visit k liye". Above all he is asking for more service charges except 250 Rs as visit charges. Is this the kind of dealer Sony have and is it the kind of post sales service Sony provides to customers. I highly recommend everone not to buy any of Sony products. Please look into it on priority and fix this issue ASAP. Thanks Vikas Chawla