[Resolved]  Sony India — Only replacement of Sony Bravia LED TV

Address:

Kota, Rajasthan

Sir,
I Had purchased a SONY BRAVIA LED T.V. Model No. 32 EX550 Sl.No. 3304303 vide Cash Memo No. 27587 (Copy Enclosed) Dtd. 25.01.2013 from MANORANJAN Live Entertainment 369, Shopping Centre, Kota on 25 Jan-2013, But just after five months of purchase there was a permanent white line on the top of the screen. After some time we complained to the SONY service centre at Kota, Rajasthan. The complain was attended vide Job Reservation No. 009100593613082700305 Dtd. 27.08.2013 (Copy is enclosed) and the display panel was replaced. Then the SONY service centre suggested to extend the warranty period for two years. We extended the warranty upto January 2016.
But now again problem on screen (with black patch) has occurred. Again when they come to attend the complain (Registration No. 009100593614112000717 Dtd. 20.11.2014). I was told that the display panel will be change again. Sony Service Centre Kota rang me up that the panel will be replaced which will come from Singapore. I had a talk on phone with Mr. Sushil Shrama to replace the T.V. LED in which he told that he would talk to the SONY Company and reply within a week. After a week Mr. Sushil Shrama told that T.V. will not be replaced.

Now I request you to resolve my matter so that my LED is replaced instead of changing the panel. This is a Torture for me where again and again problem in the T.V. why should I spend money in extending the warranty period every year and face the torture.
So please look in the matter so that problem will be resolved.