Sony India — Parts not available within 5 years of purchase

Address:

781001

I purchased a TV Model No KDL-40EX710IN5 from Dubai in the year 2011, last week this TV started giving some problem (e.i – Picture was going off in HDMI and AV mode) i called in your toll free No and registered the complain and from your call centre it was forwarded to your authorised service centre C.P.Enterprise and was informed that they will visit in 24hrs and I have to pay a servicing charge of RS 750 after knowing my TV model no. I received a call next day and the person asked me about the problem and asked me to bring the TV to their service centre. Next day I took it to their centre and explained them all about my problem and from were I have purchased it. They asked me for the cash memo which I told I will give them latter and as I knew that my TV was not covered under any warranty so I told them I will pay the charges. After 3 days they called me and said that some part is damaged and I have to pay 12500 approx for the parts and to order that part they require a advance of 5000 which I deposited and they also told me that the parts will come in 10 to 15 days as they don’t have ready stock and if the company is not able to give the parts then the company might replace the TV with a new one. But after some days I receive a call that the parts is not available and the company will give 25% discount on any set which I chose to purchase. I asked them to give me these things in writing but they refused and I also told them that as per my knowledge if the company is not able to give the damage part for the product purchased within 5 years then they have to replace it.
I just want to know from you how you can help me and what I should do.