[Resolved]  Sony India — Pathetic Customer support from Sony Service centre and very poor PS3 hardware

Address:

Mumbai City, Maharashtra

I am very unhappy with service provide to customers by Sony. Especially being a Japanese brand. I had submitted my PS3 to the Sri Sai Electronics on 7th of September.(Kindly refer attached job sheet) This was regarding updating issue. It was the duty of the service centre to give me updates on my play station but it never reverted me.I always had to follow up with these people all the time. When I called the service engineer says its an hardware issue which he was not able to explain properly. Since the problem was stated because o[censored]pdate error (Since it was working completely fine before the update). Hence it is hard to believe that it is a hardware issue. Secondly the service centre guys does not have good communication skills to interact with customers and are rude to customers. I am really unhappy with Sony product & services and would never purchase any Sony product hence forth. I demanded for reply from Sony with a solution on my PS3 ASAP. I have jotted down some events to make you understand the problem root cause. 1. While I was playing on my play station once which is connected to my Wifi, It asked to update me to higher version.(This is mandatory or else it will not allow you to play) 2. I followed instruction to start update and it showed me a progress bar for updation. 3. At 19 % it popped me an error and my system was restarted. The same thing was happening all over again and again. 4. I was not able to reset it as it didn't allow me to do so. I have attached jobsheet, invoice and my communication mails in word document,