Sony India — Pathetic service and flawed process

Address:	Mumbai City, Maharashtra
Website:	www.sony.co.in

I bought Sony xperia M4 aqua dual on 31-Aug and within 10 days the microphone stopped working. Like every other customer, I spoke to the customer service. They gave me a service ID number and directed me to the nearest service centre (at No. 106 & 107, Shree Platinum Mall, First Floor, Near Vallabha Bag Cross Lane, Jawahar Road, Ghatkopar East, Mumbai, Maharashtra 400077). Once I reached the service centre I was horrified to see the state. There were customers waiting for hours for the people to assist them in a small stuffy room without AC & ventilation. The guy at the front desk looked clueless, had no freaking idea on how long will it take and the manager of the centre (Arpit) was a sitting duck. They asked me to submit my phone and wait at the centre. They wouldn't let me leave the service centre and also wouldn't tell me how long will it take. According to them it could take anything from 40 mins to 1-2 hours. And after waiting also they wouldn't know if my issue will be resolved in God knows-how many days. They kept saying this is the process. In this age of information they had an obsolete process and pathetic service. I had my 1 year old child with me and I kept requesting them for assistance. They couldn't even give me a contact no. where I could check and reach out to them. It is by far the most horrible, obnoxious and appalling service by SONY. I request all the people to check the service available before buying any SONY product. Please learn from my experience. I have vowed not to EVER BUY ANY SONY PRODUCT. Only one word for SONY services - 'PATHETIC'.