Sony India — Pathetic service and no [protected]@ sony authorised service centre Kothrud pune service centre

Address:

Pune, Maharashtra

Dear sir greetings of the day Please find my service job sheet as an attachment I have frustrating and pathetic experience from your Sony authorized service centre located at Kothrud pune I have Sony dz 640 k system of which DVD player is not functioning properly I went to service center on 13 th feb and ask them to repair it. Service engg. Told me that they will get back to me by 13 th feb evening about status and estimate But haven't received any reply on 13 th feb I contacted again on 14 th feb morning and some lady cust service executive told me that she will get back to me with estimate and answer in one hours time again no reply Today on 16 th feb again I contacted the service centre and same arrogant lady executive answered my call She told Me that they have to order some part for my dvd and do I want to go ahead or not ? I asked her that if she want to order some part why she wasted 02 days and not contacted me before ? She was having no answer and sounding like careless government employee Later on I asked her to connect my call to service engg which took around 10-12 minutes for her Service engg told me that he had ordered the same part already So this proves that there is no coordination and communication between your team So I request you to please look into the matter and do the needful I would like to tell you that there are 100s of brand in the market at the moment and competition is too much, if customer gets this kind of service, I guaranty you that customers will definitely think 10 times before purchasing Sony products Thanks Best regards Vaibhav bhor [protected]