Sony India — Phone Hangs On Camera Click

Address:

Faridabad, Haryana

Sir, This is to inform you that i, Chahat Sethi, own a Sony Xperia Z1 that I purchased 15 days earlier on 16/08/14 and it is a shame that only 6 days after its purchase the phone stopped working correctly.There was error in the camera that when I clicked a photo from it, the phone used to hang and sometimes the camera screen was black and showed no view. For this I called sony helpdesk and they suggested me to visit sony service centre.As per their suggestion I visited the service center and they told me that my phone will be updated. They updated my phone on 10th day and only 2 days later after update I have been facing the same issue and the condition has only been worse.I even took a service test by myself and the test was unsuccessfull as the screen was black all along the camera test(*#*#7378423#*#*). I would like to add that I am a big fan of Sony and I also own sony xperia SL, Sony Vaio laptop and Sony Cybershot.But this time I am really hurt by the experience of sony's poor service and poor attendence to its customers. I buy such expensive products of sony, blindly relying on sony's quality and service but when I get defected products and you dont even show the dignity to replace it, I would only say that in future I will not purchase a Sony product nor will I recommend it to any of my colleagues working with me or my friends. You are an established brand and if such products would be sold by you, it will be a major setback to your goodwill.If you are not able to replace my phone I request you to take my phone for free because if you (being an MNC) dont have enough strength to bear a loss of 1defected mobile, well, i(a mere employee) have enough strength take a stand and donate it back to your company for free.