Sony India — Phone is not repaired in guarantee period

Address:

New Delhi, Delhi

Our Phone Xperia-L is in guarantee period which we have purchased in July'14 & since then the phone was not working because it was not charging, we went to your service centre at Luxmi Nagar, Delhi lots of time & they assured us that it will work properly but it has not worked properlyany time. Now we went to service centre on 30.5.15 & they given us the phone on 11.6.15 with an assurance that it is OK but with in an hour it was not working then again we went there on the same day & they again said now it is OK but again it was not working & we could not use the phone, then again we went to service centre on 19.6.15 & they assured us that they will replace the mother board etc.but when we went there on 23.6.15 to know the status, then they said it can not be repaired because a internal part of the phone is damaged & they are not accepting that how can we damage the internal part of the phone as there is not even a single scratch on the body of the phone.We have called customer care many times & also told the problem to your senior person but there is no satisfactory response. This is nothing but making us fool for not getting it repaired & this is not expected from the Company & We will never suggest anyone to buy the products of the SONY if we will not receive any satisfactory response at the earliest.