Sony India — Poor after sales service for Sony Z1

Address:

Kolkata, West Bengal

I had purchased Sony Xperia Z1 for Rs 37, 500 from New Mobile City, Nashik on 19/02/2014 whose IMEI no. [protected] and Charger No. 3413W27613458. After few days i found that my handset was not working properly. The phone was getting heated as soon as i use my wifi while browsing internet, Battery discharges very very quickly, Phone doesn’t responds for 2 mins as soon as i resume the phone while it goes to sleep mode. I immediately contacted the Authorised Sony Service Centre “ KALPATARU IT RETAILS PVT LTD” in Kolkata, West Bengal and submitted my phone to them for the check up. After 3 days i got a telephonic call and i again went to the same service centre on 02/12/2014 to collect my phone from them. When i went to receive my phone “ Sony Xperia Z1” in the same service centre in the presence of their Manager “Mr Chawla”, the phone was switched on and surprisingly my phone’s screen was flickering. Even the Sony Service Centre Manager “ Mr Chawla” was surprised to see the flickering of my phone’s screen. He advised me to resubmit the phone once again for necessary rechecking. After 7 days passed away i got a telephonic call from the Sony Service Centre that you have to pay Rs 21000 since phone has been opened outside the authorised service centre and blaming the entire thing on me. I was shocked hearing that. Sir i failed to understand that in my previous submission of the phone to the Authorised Sony Service Centre “ KALPATARU IT RETAILS PVT LTD” in Kolkata, West Bengal, it was clearly checked and verified properly by the customer care officer and there was no flickering of the screen was found. Otherwise the customer care officer would have mentioned clearly on the Job Sheet Ticket ID [protected] and the Job No W[protected]. After 7 days passed away i got a telephonic call yesterday at 10/12/2014 around 3 pm from the manager Mr Chawla saying that your phone is been repaired locally. How can it be possible, exactly what i said to him. Sir i don’t understand that why a customer will go outside for repairing their phone if their phone is still under the guarantee period. The customers who trust SONY and who believe in the Sony product are responsible for this or the service centre people who wants to hide their own mistakes while repairing and trying to put the entire blame to the customer is responsible. Sir, under the above circumstances i am not going to except my phone unless and until it is properly repaired by the Sony Authorised Service Centre. In this competitive world where everybody is concerned about the customer care service, this kind of service from the Sony Authorised service centre astonished me. I never expected this kind of after sales service from the brand like SONY. If my phone is not repaired to my full satisfaction and perfection i will always think twice before buying any Sony product ever in my life. As a die-heart Sony fan i only use Sony products whether it is Television, Home Theatre, Camera and this time mobile also and i always recommend my friends, my relatives, my colleagues to use only and only SONY products since they are one of the best and makes one of the world’s best consumer products. But unfortunately such a decline in the after sales service, i lost all my good faith in Sony. Therefore i request the world renowned brand ‘SONY’ company to look into this matter as why i am punished for buying a Sony make mobile phone where so many brands are available in the market. My uncle is a senior executive in Times of India and he advised me to directly mail my complaint to the company who is an International brand before availing other options including media. Looking forward for your positive response. Note : For your reference i am attaching a copy of my bill and my copy of my Job Sheet . Thanking You Pankaj Chavan Mob : +91-[protected]