[Resolved]  Sony India — Poor Customer Service On Phone Repair

Address:

Pune, Maharashtra

I some how managed to get through to Sony service center and managed to get the ticked id on 17th Nov 14. I gave them a brief summary of issues faced by me. 1 :- Over heating of the phone 2 :- Battery does not charge when the phone is on I keep getting a pop on the screen which reads power source is not sufficient. 3 :- I have to switch on the phone and charge it and once is start using it, it heats up and battery drains out in 1 hour. At the counter I was told to meet a gentle man who Represented SONY and who said I will format the phone and this will Solve the issue.he did that in 15 min and gave me the phone back, used for a 2 days with same issues and gave to phone back to service center on 19th Nov 14.ticket id :- [protected] I got the phone back from service on 24th Nov 14 and was told it was sent to Chennai for repairing and the Mother board was changed and issue was resolved. I WAS SURPRISED MY NEW MOTHER BOARD HAD THE SAME IMEI NUMBER AS THE PREVIOUS MOTHER BOARD This was still OK i know the lady lied to me. I took the phone and as expected the ISSUE WAS NOT RESOLVED. Today 25th Nov 14, I have again submitted my phone for service. Ticket id :- I received the phone back on 1st Dec this time the Mother board was changed but issues was not solved so i had to give it back for service on 3rd December ..called the call center no response, service center people say we cant help it.. we will service it again.. i dont understand how many times will SONY service my phone to resolve my issue and I have to keep going to the service center.