Sony India — poor device

Address:

Ernakulam, Kerala

To whomsoever it may concern, On the 25th of June 2014 I by myself bought a ‘Sony Xperia Z1’from ‘Alif Mobile store’Thripunithura, Ernakulam. After six months of normal usage I have experienced various issues regarding the normal function of the phone, which eventually lead to over heating, poor battery performance and unreliable network on the phone. Upon on consulting with the mobile store (16/01/15), since the phone still under the issued warranty, the phone was handed over to ‘Madonna care center’ (Vytila) for maintenance of the above-mentioned concerns. On the 24th of January 2015, I’ve got a replacement phone which, I’m sad to say was a used phone or more like a phone which was in such poor condition. The phone had dust all over the place including charging slot, headphone jack, and volume button and inside the camera. Upon pointing out the condition in which the phone was, I’ve got another replacement phone on the 14th of February 2015. What outraged me to write the complaint is, I’ve got another phone with the same poor condition in which I was given the first replacement. I was being told the replacement phone had arrived from Chennai and this is the best they can do to a paid customer for solving an issue, on a warrantied phone. The phone is still under the company issued warranty and this is the best the company can do to a loyal customer for following the normal protocol to solve an issue regarding a warranty covered phone. I would like to receive a response from whomsoever the letter is indented to. I have taken up the matter my lawyer on filing a complaint at the consumer court for the unjust actions from the care office and the replacement phones I have received following the days. I have attached the copy of receipts and bill information of the purchase date. I hope you’d spare your time to look into this issue and take a just action soon enough. With regards, Manoj