Sony India — Poor product delivered and poorest service

Address:

Dwarka A-21 Kunj Vihar Sector 12 plot 19 , new Delhi

I want to address a persisting issue with a Sony earbuds that I purchased on [ 29.04.2023] for a total cost of INR 5, 953.

Under the warranty agreement, the aforementioned earbuds experienced a malfunction during the warranty period. In response, I sought resolution by taking the product to the Sony service center, located at (Narayan vihar Star electronic DELHI, Mob: [protected] ) on 17.Sep.2023.

It was returned to me after servicing, and I was assured that the issues were resolved.

Unfortunately, despite the servicing, the earbuds became faulty again merely a few days later, exhibiting the same issues as before. This recurring problem not only disrupts my daily life but also raises concerns about the quality of the product and the effectiveness of Sony's repair services.