[Resolved]  Sony India — poor service & non replacement of my damaged mobile

Address:

Chandigarh, Chandigarh

To, The Head-customer care, Sony mobile division Sir, I am writing this mail out o[censored]tter frustration with the poor service offered by Sony to customers like me. I had purchased a Sony xperia Z ultra mobile for Rs. 44000/- with IMEI No. [protected] in March 2014. However while traveling on my bike, the mobile fell down and the screen/display was damaged. This incident happened 2 months back. Since that time I have been running pillar to post at your service centres to get the same repaired. I am shocked and very disappointed at the casual and indifferent attitude of your service centre staff. No one has given me a satisfactory reply as to when my handset will get repaired or replaced. They are just passing the buck and not giving any commitment to me. I have suffered loss in my work and time in addition to the loss of my mobile due to numerous visits to your service centres. Is this how a reputed brand like Sony treat its customers? How do you expect customers of high end mobiles like me to trust and refer your brand to others? At the end of this frustrating journey, I had to purchase a stand by handset (not Sony-never!) to manage my work. Please revert with a firm solution to my problem. Else I will be constrained to use public and legal recourse to resolve my issues with Sony. Sandeep Sharma Mob no. [protected]