[Resolved]  Sony India — Poor service in warranty period

Address:

Kottayam, Kerala

Sir, My laptop details and complaint is given below: Product Serial No: 7002862 On site warranty no: 121615 Product Name: vpceh15/b Product code: 27544512 Purchase date: 16th Aug 2011 Complaint No:[protected] The warranty period ends by 15-Aug-2014, given it for service on 13-Aug-2014 at the authorized sony service center, Kottayam, Kerala, India . The complaint job id is J41795194 and the problem was:- 1. Auto shut down of system 2. USB ports not working I had given this only because I need to ensure that the hardware is free from any problem. After one week I got a call from service center and they said All my data will be erased I said ok because I already took the back up and have original Operating system backup disc with me. They call me last day and said I have to pay Rs 600/- for the service. They are saying that they Re-installed the Operating system and need money for that. If the complaint was all about software then my question is Why didn't they tell me it before for I would have done it myself(I'm a software engineer). Also please do refer "Repair Service Terms and conditions" clause no 5, it says that "repair service shall be initiated only on approval of estimates" by the customer over phone/ email etc . Now the service center people says that they called me over my phone and I was not able to answer the Call. Do that mean that they can makes changes or repair on my system?? for your concern I called back them did not get any info: about the estimate. Also I had given my email id why didn't they contact me through mail???. Is this the way you treat your customer?? I am really ashamed by this behavior of the service center. If you still want to pay Rs 600/- I wont prefer for other sony products and wont recommend this for others too.