Sony India Pvt Ltd — Defect mobile piece

Address:	New Delhi, Delhi, 110040
Website:	www.sony.co.in

Hi sir,
I have purchased sony m4 aqua mobile on nov 15-11-15 from snapdeal. After 3 days mobile got too much heat, automatically switch off/restarted in every 2-3 days, hanging, not able to hear voice in between calls, camera quality is too bad... And many more...

So i called and mailed customer care and they told to do reset the phone, repair the software... So i did but again i faced same issue again i called and mailed saying still i am facing same issue.. They told u can visit service center they will fix it. I visited 6 times service center and they are not able to fix the issue. This is defect mobile piece...

I don't want any repaired mobile since i am facing the issue from the day 3 when i bought.. So i asked new piece but they are replying saying that our concern department is working on this... Till how many days concern department is working??? This all are fake reply..

I want money refund. I dont want any more sony product... Very bad customer service... Will it take 3 months to solve the issue??? From last 3 months i am visiting service center but no result... Dont i have any other work??? Always i will visit to service center...

After paying 20k i am getting defect mobile piece what is the use of buying brand sony... I can get same features in 7-8k.

I want money refund.. Now i cant believe sony..

Please check the service request: 1-[protected] number how many times i have mailed and when i mailed you for this issue...

Regards
Ashish

Please check the conservation

Re: sony xperia contact center, service request: 1-[protected]
People
Ashish samal apr 2 at 5:04 pm
To
Questions.[protected]@support.Sonymobile.com
Message body
Hi sir,
Again and again i am facing repeated same issue (Too much heating backside, automatically swithoff/restarted, camera

Quality too bad, automatic changing vibrate mode to ringing mode, not able to hear voice in between calls and many

More..).

Already i have visited 6 times to sony service center but till now i dint get any solution from last 3 months i am

Visiting service center. This is really very bad customer service.

I don't want any more same mobile since i am facing the issue from the day 3 when i bought. And it is defect mobile piece.

How many times i called and mailed for this issue but till now no result. This is really very bad customer service.

Now i will file a consumer complaint. Sony is selling defective mobile piece in market. Please take this as seriously...

After paying 20k i don't want same repaired mobile since i am facing from day 3 when i bought... I want new sealed pack

Mobile...


I want money refund. Please do needful asap.

This is very very very bad customer service from sony...

Regards
Ashish


From: "questions.[protected]@support.Sonymobile.com"
To: [protected]@yahoo.com
Sent: friday, march 25, 2016 4:23 pm
Subject: sony xperia contact center, service request: 1-[protected]

Sony mobile
Supportsign upsoftware update
Dear mr. Samal,

Greetings from sony xperia support.

We value the importance of your concern.

We seek apologize for the inconvenience caused to you.
In response to your query, we would like to inform you that we have been already escalated this case to our relevant

Department and they are working on the same to resolve it as soon as possible. Kindly have some patience.
If you need any assistance or clarifications, please feel free to contact sony xperia support at the toll free number

[protected] & press 1 for xperia (Working timings-9:00am to 9:00pm: mon-sun). Alternately, you can email us at

Questions.[protected]@support.Sonymobile.com
For the latest news, information and product support please visit www.sonymobile.com/in

Thank you for contacting sony xperia support.
Always looking to serve you better.

Kind regards,
Mukesh thawrani

Sony xperia customer services
Reuse reduce recycle: sony strives to achieve a zero environmental footprint throughout the lifecycle of our products and

Business activities.
Please follow this link to know about recycling of your electronic products:

http://www.Sony.Co.In/article/503906/section/environment

Contact us | legal
Copyright © 2012 sony mobile communications ab.
All rights reserved
Sony mobile - make believe


[thread id:1-b7vp0e9]

-----original message-----
From: [protected]@yahoo.com
Sent: 24/03/2016 13:49:32
To: "questions.[protected]@support.Sonymobile.com"
Subject: re: sony xperia contact center, service request: 1-[protected]

Hi sir,
I got call from sony and told your mobile is ready and mentioned once i give call tomorrow you can come and collect

Mobile.
I don't want any repaired mobile since i am facing the issue from the day 3 when i bought. You can check the below mails

When i mailed you and how many times i mailed you for this issue. After showing proof also i am not getting proper

Solution. This is really very bad customer service.
I dont know is there any progress for this issue or only i am mailing you?? And you are replying saying that our concern

Department is working on it and we will resolve your concern as customer satisfaction is our ultimate goal...
Strictly i am telling i dont want repaired mobile...
I want money refund. Please do needful asap.
Please give me the proper solution what shall i do?? After paying 20k i dont want any repaired mobile... Please take this

As seriously...
This is the job no - w[protected] and ticket id - [protected] for the mobile.
Regards
Ashish

From: "questions.[protected]@support.Sonymobile.com"
To: [protected]@yahoo.com
Sent: tuesday, march 22, 2016 2:42 pm
Subject: sony xperia contact center, service request: 1-[protected]

Sony mobile
Supportsign upsoftware update
Dear mr. Samal,

Greetings from sony xperia support.
We value the importance of your concern and regret the inconvenience.

As per your email regarding xperia m4 aqua dual, we would like to convey that we have already forwarded your case to the

Concerned team and we are looking into it.

Your email is important to us and we will do everything possible to respond to you as soon as possible. We would request

You to be patient on this as we are trying our best to resolve your concern as customer satisfaction is our ultimate goal.

If you need any assistance or clarifications, please feel free to contact sony xperia support at the toll free number

[protected] & press 1 for xperia (Working timings-9:00am to 9:00pm: mon-sun). Alternately, you can email us at

Questions.[protected]@support.Sonymobile.com

For the latest news, information and product support please visit www.sonymobile.com/in.
Thank you for contacting sony xperia support.
Always looking to serve you better.

Kind regards,
Amita bhomia

Sony xperia customer services
Reuse reduce recycle: sony strives to achieve a zero environmental footprint throughout the lifecycle of our products and

Business activities.
Please follow this link to know about recycling of your electronic products:

http://www.Sony.Co.In/article/503906/section/environment
Contact us | legal
Copyright © 2012 sony mobile communications ab.
All rights reserved
Sony mobile - make believe


[thread id:1-b7vp0e9]

-----original message-----
From: [protected]@yahoo.com
Sent: 3/21/2016 06:23:50 pm
To: "questions.[protected]@support.Sonymobile.com"
Subject: re: sony xperia contact center, service request: 1-[protected]

Hi sir,
I got call from sony center and they mentioned that your mobile has hardware issue and we are sending to head office.
So strictly i am telling that i don't want that repaired mobile since i m facing the issue from the day 3 when i bought.

You can check the below mails when i mailed you for this issue. From last 3 months i am facing this issue and i have not

Used this phone properly because of these issues (Too much heating, swithoff/restarted, automatic changing vibrate mode to

Ringing mode, not able to hear voice in between calls and many more..) and most of the times i kept my phone on my shelf

Or in service center... I have visited service center 4 times to fix this issue but they dint. This is really very bad

Customer service. Will it take 3 months to resolve this issue...
So i want money refund...
This is defective mobile from starting. I don't want any more that repaired mobile... After paying 20k why should i take

That repaired mobile which requires repair in 3 days when i bought...
So i want money refund. Please do needful asap.
Regards
Ashish
From: "questions.[protected]@support.Sonymobile.com"
To: [protected]@yahoo.com
Sent: monday, march 21, 2016 11:30 am
Subject: sony xperia contact center, service request: 1-[protected]

Sony mobile
Supportsign upsoftware update
Dear mr. Samal,

Greetings from sony xperia support.

We value the importance of your concern and regret for the inconvenience.

As per your telephonic conversation with our senior executive regarding xperia m4 aqua dual, we would like to inform you

That we are escalating your case to our relevant department and they will work on the same to resolve it as soon as

Possible.

If you need any assistance or clarifications, please feel free to contact sony xperia support at the toll free number

[protected] & press 1 for xperia (Working timings-9:00am to 9:00pm: mon-sun). Alternately, you can email us at

Questions.[protected]@support.Sonymobile.com
For the latest news, information and product support please visit www.sonymobile.com/in

Thank you for contacting sony xperia support.
Always looking to serve you better.

Kind regards,
Karan verma

Sony xperia customer services
Reuse reduce recycle: sony strives to achieve a zero environmental footprint throughout the lifecycle of our products and

Business activities.
Please follow this link to know about recycling of your electronic products:

http://www.Sony.Co.In/article/503906/section/environment

Contact us | legal
Copyright © 2012 sony mobile communications ab.
All rights reserved
Sony mobile - make believe


[thread id:1-b7vp0e9]

-----original message-----
From: [protected]@yahoo.com
Sent: 20/03/2016 01:26:36
To: "questions.[protected]@support.Sonymobile.com"
Subject: re: sony xperia contact center, service request: 1-[protected]

Hi sir,
As per your last request again i have visited 4th time to sony service center. This is the job no - w[protected] and

Ticket id - [protected] for the mobile. Please do needful.
I am reminding you i dont want any repaired sony mobile since i m facing the issue from the day 3 when i bought. You can

Check the below mails when i mailed you for this issue. They told to do so few things i did all but no result came. Then i

Visited service center for 4 times even after i am facing same issue (Too much heating, swithoff/restarted, automatic

Changing vibrate mode to ringing mode, not able to hear voice in between calls and many more..)
This is defective mobile. So i want money refund nothing else...
I dont have even a single scratch in my mobile i have taken care my mobile so carefully.
I have the proof that mobile is getting swithoff/restarted if you go to setting - about phone - diagnosis - system
Incident it will show how many times swithoff/restarted in every 2-3 days. But the service center technician is asking

Proof i showed the same but he is telling may be you are doing restart... Am i mad or what i will do restart form last 3

Months, and every saturday i will visit service center... I dont have any better work to do... Its really very bad

Customer service. Again he is asking for screenshot at the time of swithoff/restart... How to take screenshot since the

Mobile is swithoff/restart the screen will be black... So i have taken snapshot form other mobile and showed the black

Screen... I dont know what they are trying to do... They are there for customer service or for what??? Very very bad

Service.
After paying 20k i m facing issues with in 3 days what is guarantee that it wil work for another 6 months... I can get

Same features in 7k why should i go for sony??? Really bad...
This is defective mobile. I dont want any more that repaired mobile... So i want money refund. Please do needful asap.
Regards
Ashish
From: "questions.[protected]@support.Sonymobile.com"
To: [protected]@yahoo.com
Sent: thursday, march 17, 2016 4:19 pm
Subject: sony xperia contact center, service request: 1-[protected]

Sony mobile
Supportsign upsoftware update
Dear mr. Samal,

Greetings from sony xperia support.

We value the importance of your concern.

In response to your query, we would like to inform you that we are arranging a call back for you in next 48 hours from our

Relevant department. Kindly allow us with some time.
If you need any assistance or clarifications, please feel free to contact sony xperia support at the toll free number

[protected] & press 1 for xperia (Working timings-9:00am to 9:00pm: mon-sun). Alternately, you can email us at

Questions.[protected]@support.Sonymobile.com
For the latest news, information and product support please visit www.sonymobile.com/in

Thank you for contacting sony xperia support.
Always looking to serve you better.

Kind regards,
Amita bhomia

Sony xperia customer services
Reuse reduce recycle: sony strives to achieve a zero environmental footprint throughout the lifecycle of our products and

Business activities.
Please follow this link to know about recycling of your electronic products:

http://www.Sony.Co.In/article/503906/section/environment

Contact us | legal
Copyright © 2012 sony mobile communications ab.
All rights reserved
Sony mobile - make believe


[thread id:1-b7vp0e9]

-----original message-----
From: [protected]@yahoo.com
Sent: 3/16/2016 08:04:50 pm
To: "questions.[protected]@support.Sonymobile.com"
Subject: re: sony xperia contact center, service request: 1-[protected]

Hi sir,
Again i visited sony service center this is 3rd time i visited service center but again i am facing same issue (Heating,

Automatic switch off/restart, automatic changing vibrate mode to ringing mode, not able to hear voice in between calls and

Many more). When i bought this mobile after 3 days i m facing this issue but till now it is not resolved the issue even i

Dint get replacement also.
Will it take 3 months to fix the issue??? This is really very bad customer service.
Now i don't want any sony mobile i need money refund
When i bought mobile from the day 3 i m facing issues in this mobile... This is defective product. I need money refund. I

Cant visit again and again service center. Please do needful.
Regards
Ashish
From: "questions.[protected]@support.Sonymobile.com"
To: [protected]@yahoo.com
Sent: thursday, march 10, 2016 6:41 pm
Subject: sony xperia contact center, service request: 1-[protected]

Sony mobile
Supportsign upsoftware update
Dear mr. Samal,

Greetings from sony xperia support.

We value the importance of your concern and i seek apologies for the inconvenience caused due to the repeated issue in

Your handset.
In response to your query, we i would request you to please visit the nearest sony authorized service centre again and

Revert with the new work order number of your case, so that we can keep track on the repair process of your case.
For location of a sony mobile service centre nearest to you, kindly access the following web link:
http://sonymobile.Servicetrack.In/
Kindly note that in order to escalate your case to our relevant department the device must be at the service centre and we

Can help you in a much better manner through work order number.
We seek for your kind cooperation in this regards.
Also, we would like to inform you that as far as your request for replacement is concerned, we request you to visit the

Near most service center as the final decision would be taken by them post assessment of the device and concern faced.
If you need any assistance or clarifications, please feel free to contact sony xperia support at the toll free number

[protected] & press 1 for xperia (Working timings-9:00am to 9:00pm: mon-sun). Alternately, you can email us at

Questions.[protected]@support.Sonymobile.com
For the latest news, information and product support please visit www.sonymobile.com/in

Thank you for contacting sony xperia support.
Always looking to serve you better.

Kind regards,
Mukesh thawrani

Sony xperia customer services
Reuse reduce recycle: sony strives to achieve a zero environmental footprint throughout the lifecycle of our products and

Business activities.
Please follow this link to know about recycling of your electronic products:

http://www.Sony.Co.In/article/503906/section/environment

Contact us | legal
Copyright © 2012 sony mobile communications ab.
All rights reserved
Sony mobile - make believe


[thread id:1-b7vp0e9]

-----original message-----
From: [protected]@yahoo.com
Sent: 09/03/2016 22:26:36
To: "questions.[protected]@support.Sonymobile.com"
Subject: re: sony xperia contact center, service request: 1-[protected]

Hi sir,
I am facing same issue again nothing is fixed. In service center they have not fixed anything just they updated the

Software but same thing before only i did the software update.
Now i am facing same issue heating, restarting, hanging, automatically switch off, not able to hear in between calls,

Automatically changing vibrate mode to ringing mode and many more issues.
This mobile frustrated a lot... For new mobile i m facing so many issues then what is this sony brand...
Sir i need replacement mobile...
Regards
Ashish
From: "questions.[protected]@support.Sonymobile.com"
To: [protected]@yahoo.com
Sent: saturday, march 5, 2016 10:27 am
Subject: sony xperia contact center, service request: 1-[protected]

Sony mobile
Supportsign upsoftware update
Dear mr. Samal,

Greetings from sony xperia support.

We value the importance of your concern and regret for the inconvenience.

In response to your query regarding xperia m4 aqua dual, we would like to inform you that as per our records your handset

Is ready. Hence, we would suggest you to kindly contact to service centre to collect your handset.

Further, if the issue still persists kindly revert us back so that we may assist you better in this regard.

Also, we would like to inform you that as far as your request for replacement or refund is concerned, we request you to

Kindly contact to the respective service center as the final decision would be taken by them post assessment of the device

And concern faced.

If you need any assistance or clarifications, please feel free to contact sony xperia support at the toll free number

[protected] & press 1 for xperia (Working timings-9:00am to 9:00pm: mon-sun). Alternately, you can email us at

Questions.[protected]@support.Sonymobile.com
For the latest news, information and product support please visit www.sonymobile.com/in

Thank you for contacting sony xperia support.
Always looking to serve you better.

Kind regards,
Karan verma

Sony xperia customer services
Reuse reduce recycle: sony strives to achieve a zero environmental footprint throughout the lifecycle of our products and

Business activities.
Please follow this link to know about recycling of your electronic products:

http://www.Sony.Co.In/article/503906/section/environment

Contact us | legal
Copyright © 2012 sony mobile communications ab.
All rights reserved
Sony mobile - make believe


[thread id:1-b7vp0e9]

-----original message-----
From: [protected]@yahoo.com
Sent: 04/03/2016 08:23:04
To: "questions.[protected]@support.Sonymobile.com"
Subject: re: sony xperia contact center, service request: 1-[protected]

Hi sir,
I went service center and explained all the issues what i m facing but don't know what they are going to do. When i

Bought mobile after 3 days i m facing the problems. You can check below mails when i have raised about this issue and many

Times i mailed (3-4 ticket id i have) and called customer care also.
After the service if i face same issue what shall i do??? I have paid huge amount sir.
Right now i don't have any mobile with me please resolve it as soon as possible.
So sir i need replacement please please...
Imei no: [protected]
Regards
Ashish
From: "questions.[protected]@support.Sonymobile.com"
To: [protected]@yahoo.com
Sent: thursday, march 3, 2016 1:46 pm
Subject: sony xperia contact center, service request: 1-[protected]

Sony mobile
Supportsign upsoftware update
Dear mr. Samal,

Greetings from sony xperia support.

We value the importance of your concern and regret for the inconvenience.
In response to your query regarding xperia m4 aqua dual, we would like to inform you that as per records your handset is

Currently under process and relevant department is working on the same to resolve it as soon as possible.

Also, we would like to inform you that as far as your request for replacement or refund is concerned, we request you to

Visit the near most service center as the final decision would be taken by them post assessment of the device and concern

Faced.
If you need any assistance or clarifications, please feel free to contact sony xperia support at the toll free number

[protected] & press 1 for xperia (Working timings-9:00am to 9:00pm: mon-sun). Alternately, you can email us at

Questions.[protected]@support.Sonymobile.com
For the latest news, information and product support please visit www.sonymobile.com/in

Thank you for contacting sony xperia support.
Always looking to serve you better.

Kind regards,
Ravindra yadav

Sony xperia customer services
Reuse reduce recycle: sony strives to achieve a zero environmental footprint throughout the lifecycle of our products and

Business activities.
Please follow this link to know about recycling of your electronic products:

http://www.Sony.Co.In/article/503906/section/environment

Contact us | legal
Copyright © 2012 sony mobile communications ab.
All rights reserved
Sony mobile - make believe


[thread id:1-b7vp0e9]

-----original message-----
From: [protected]@yahoo.com
Sent: 3/2/2016 08:20:52 am
To: "questions.[protected]@support.Sonymobile.com"
Subject: re: sony xperia contact center, service request: 1-[protected]

Hi sir,
I m fan of sony but this mobile irritated me a lot and i have not used this mobile properly also...
I have purchased sony m4 mobile after 3 days only mobile got restarted,
Mobile got hang, toooo much hot, automatically changing vibrate mode to silent mode, not able to hear in-between calls and

Many more problem then i mailed customer care to
Resolve this issue and they gave some instruction to do i did 2 times software repair and 2 times reset but no result i m

Facing same issue. Since my grand mother was
Hospitalized not able to return and go to service center from that time. But i m facing the issue after 3 days when i

Bought mobile so this mobile should be replaced. You can
Check mail i have raised so many times for resolve the issue. Yesterday i gave to accel sony service center, koramangla,

Bangalore.
After paying so much amout i faced so many problems after 3 days when i bought which is really bad. Don't know what will

Happen after 6-8 months... I think this is defective
Product...
I need replacement... Please sir i need replacement...
This message has been truncatedshow full message