Sony India Pvt Ltd — Issue with Sony Xperia Z Ultra

Address:

Bangalore, Karnataka

Dear Honorable Sir/Madam, I have purchased Sony Xperia Z Ultra - Purple mobile on 07th Mar'2015 at GLOBAL TOUCH (Gulbarga), In Aug'2015 i got drenched in rain and after reaching home from my office, saw that mobile was switched off and immediately Next day I visited "Sonnet Care" - Bangalore(Sony Authorized Service Centre), Customre care officer after seeing it they declined saying its not going to work And after 2days mobile automatically started working properly and now it has touch screen problem and again after visiting them(Sonnet Care) they said(Customer Care Officer - Anand) it cant be repaired and in support of this, And they offered me 20% discount on replacement of this mobile and I claimed them that this mobile is under warranty period(As per the policy) but they said it cant be repaired, But i insisted them to take this complaint to higher officials and on 2nd Sep'2015 I got mail stating, company as offered me 50% discount on replacement of this mobile(Attached screen copy). My sensor request is I have invested Rs 20, 000/- and i cant invest more money on this, hence its my humble request to Consumer Officers to take this to higher level and help me to get new mobile in replacement of this. Note: Attached is the proof that this mobile is water proof and screen shot is from Sony India Company website Thanks and Looking forward for positive reply Deepak India - Bangalore [protected]