[Resolved]  Sony India Pvt. Ltd. — Sony not replacing laptop - gone faulty twice with same issue within 6 months of purchase

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Mumbai City, Maharashtra

Job number - J[protected] J40015228 Issue: Laptop doesn't power on. J[protected] - Laptop stops working with the same problem in just above 3 weeks. J40015228 - Laptop stops working with the same problem in just within 3 weeks. So its very much evident that this is a faulty piece which keeps going bad with the same problem over and over again in spite of Sony keeping it with itself for more than 9 weeks for the above mentioned jobs. Clearly if you are keeping a new laptop at the service center for 9+ weeks within 6 months of purchase, and it still pops up the same issue then I do have every right on earth to get this piece replaced. So, please let me know when and how this laptop would be replaced. I have spoken to Sony care (ID[protected] and the customer service personnel has requested me to drop a mail. At Sony care, no one heeds to revert back in any form how much so ever you call them, write to them.