Below is the pathetic customer service from both representative and his manager.
I am not happy with this service.
Don't buy ps or any Sony product's.
Ombudsman team please look into this very critically and on priority.
I HAVE BEEN DENIED A REFUND
I HAVE BEEN DENIED SUPERVISOR FOR ALMOST HALF AN HOUR
I AM SO DISAPPOINTED.
Welcome to Sony Chat.
The session has been accepted.
Good Afternoon! You are chatting with Karan Pal at Sony live support.
Karan
How may I assist you?
Karan
Dongre Emmanuel Simon
Hi
Dongre Emmanuel Simon
These games don't work well
Please elaborate your concern, so that we can assist you in a better way?
Karan
Dongre Emmanuel Simon
They're not enjoyable they are not having good steerings
Dongre Emmanuel Simon
Order Number:[protected]
Dongre Emmanuel Simon
Order Number:[protected] this has full lag
We are facing temporary network problems. Attempting to reconnect. Please wait.
Please elaborate your concern?
Karan
We have recovered connectivity. Please continue.
We are facing temporary network problems. Attempting to reconnect. Please wait.
Dongre Emmanuel Simon
I am a play station plus member. And I'm not satisfied with quality of these games
We have recovered connectivity. Please continue.
We are extremely sorry for the inconvenience caused to you.
Karan
I will try my best to help you.
Karan
May I know if you are using an Indian PSN account?
Karan
Dongre Emmanuel Simon
Indian
Thanks for sharing the details.
Karan
Dongre Emmanuel Simon
And 2k15 is free but i can't see download option on PlayStation Store for it
May I know what exact issue you are facing with the games?
Karan
Dongre Emmanuel Simon
One lags stops for 20-30 secs everytime, one is got bad controls just doesn't stay in road no matter what u do.
In this case please mail us at sonyindia.[protected]@ap.sony.com along with your concern, PSN online-id, sign-in id, serial number of console, last 2 transaction details, snapshot of error, video of error, id proof with DOB and contact number.
Karan
Dongre Emmanuel Simon
I did
The PSN concern team will look into the matter and help you accordingly.
Karan
Dongre Emmanuel Simon
They rejected without help and gave this link to contact
Dongre Emmanuel Simon
Of your chat
Dongre Emmanuel Simon
RE:'SonyIndia=[protected]' Want refund
Dongre Emmanuel Simon
Dear Mr. Emmanuel,
Greetings from Sony India!
This is in reference to your e-mail dated on 19/05/2022.
We understand that the concern mentioned by you has caused inconvenience however, We have been advised by the PSN team that the content has been downloaded and therefore we cannot offer a refund.
In line with our Store Cancellation Policy, consumers can request a refund to their PSN wallet within 14 days from the date of transaction, provided that they have not started downloading or streaming the purchase.
All purchases need to be confirmed at checkout page, so the customer did have the opportunity to review the content that they were purchasing and confirm that it was what they wanted to buy.
If you need any other assistance or clarifications, please feel free to contact us at our toll free number[protected]Working Timings-9:00 am to 7:30 pm: All 7 Days).
Customer Zone:
Want to give feedback?
https://www.smap.ap.sony.com/survey/se.ashx?s=15795BB246DF7FB8
What’s Latest?
https://www.sony.co.in/electronics/bravia-xr?cid=son-in-21925
Locate Service Centre
http://www.sony.co.in/section/servicecentres
Want to Chat with us?
https://www.sony.co.in/webchatform (9:00 am to 7.30 pm: All 7 Days)
Please share your request ID?
Karan
Dongre Emmanuel Simon
If you're not assisting me. Kindly transfer this chat to your senior. I cannot hear with my ears, so i can't talk on call. . My kids can't play this game and they want another. So request a refund for the same.
Dongre Emmanuel Simon
70004442
Dongre Emmanuel Simon
Also my wife and me can't play this. Issues are Just as the kids confirmed
Sir are you facing any issue with game?
Karan
Dongre Emmanuel Simon
I am mentioning the same from when. Yes the game is the problem
Dongre Emmanuel Simon
One lags stops for 20-30 secs everytime, one is got bad controls just doesn't stay in road no matter what u do.
If yes then I would suggest you to kindly share the Snapshot of error and video of error over the same email ID.
sonyindia.[protected]@ap.sony.com
Karan
Dongre Emmanuel Simon
Wtf is this. I want a [censored]en refund for the game!
Dongre Emmanuel Simon
Why the hassle?
Dongre Emmanuel Simon
Give me a supervisor.
Dongre Emmanuel Simon
Now!
This is a professional chat session. You are suggested remain in the same fraternity.
Any further use of obscene words will lead the chat to straight disconnection.
Karan
Dongre Emmanuel Simon
I want a supervisor. Now.
Sir I have guided you as per your query.
Karan
Dongre Emmanuel Simon
Yes, still transfer this chat. To ur supervisor.
You have asked for refund over the email and our concern team has checked the details as content is downloaded so they cant give refund.
Karan
Dongre Emmanuel Simon
I would like to speak to a supervisor.
But if you are facing any issue in game then you need to share above mentioned details on same email id.
Karan
Dongre Emmanuel Simon
I need a supervisor.
Dongre Emmanuel Simon
Your supervisor
Dongre Emmanuel Simon
Not the email concern etc.
May I please place the chat on hold, while I retrieve the information to help you better?
Karan
Dongre Emmanuel Simon
Yep
Thank you for your patience sir.
Karan
We are arranging a callback, you will get the callback from our concern team as soon as possible, kindly wait for the callback.
Karan
Dongre Emmanuel Simon
I think I mentioned I am deaf?
Dongre Emmanuel Simon
Which part of that was hard to understand?
Dongre Emmanuel Simon
Do u have any etiquettes?
Dongre Emmanuel Simon
U have been ignoring everything im saying from like 30 mins. ?
Dongre Emmanuel Simon
Yes, still transfer this chat. To ur supervisor. This is the 5th time in asking. Next your transcript will be sent to consumer complaints to make a mockery of Sony.
Sir, I have guided with all the possible solution, if you want refund kindly drop an email with the details.
Karan
Dongre Emmanuel Simon
I dropped email with details
Dongre Emmanuel Simon
I didn't get refund.
Dongre Emmanuel Simon
Why are u ignoring supervisor part?
Dongre Emmanuel Simon
6th time and going.
Dongre Emmanuel Simon
Tread carefully on what ur typing next.
Sir, do you have any person who can talk over the call?
Karan
Dongre Emmanuel Simon
Not really my kids are out and my wife is not well.
Dongre Emmanuel Simon
I want to chat with your supervisor. Not a level 1 customer service on chat.
Dongre Emmanuel Simon
CHAT
We are arranging a callback from our concern team, kindly wait for the callback.
Karan
Dongre Emmanuel Simon
I am not kidding.
Dongre Emmanuel Simon
File Uploaded: Screenshot_[protected]-341_com.android.chrome.jpg
Dongre Emmanuel Simon
Why would I initiate a chat? When i could call u directly?.
Dongre Emmanuel Simon
This transcript will get uploaded if i don't get a supervisor on chat.
Dongre Emmanuel Simon
Its a customers right to speak to one.
Dongre Emmanuel Simon
U can't rob me in daylight over some games that don't work
We are arranging a callback, you will get the callback from our concern team as soon as possible, kindly wait for the callback.
Karan
Dongre Emmanuel Simon
I will reach to the ombudsman
Sir I am transferring your chat to supervisor.
Karan
Please be online.
Karan
Dongre Emmanuel Simon
Thankyou. Holding.
The session has been transferred.
Good Afternoon! You are chatting with Shubham Dayal at Sony live support. I am a manager here.
Shubham
Dongre Emmanuel Simon
1. Please do not deny from transferring to supervisor. 2. Please don't keep repeating the same things again and again. 3. Be active listener. Please teach your representative this.
Dongre Emmanuel Simon
Shubham. I have never asked Sony for a refund on games before. Have i?
Please allow me a couple of minutes while I read your previous conversation.
Shubham
Dongre Emmanuel Simon
Sure take ur time.
Thank You for your patience.
Shubham
Dongre Emmanuel Simon
Yep
I have checked the details for your concern and first of all I really apologize for the inconvenience caused to you.
Shubham
I could see that the game is already downloaded from your end. Am I right?
Shubham
Are we still connected?
Shubham
Dongre Emmanuel Simon
Yes, not playable tho.
I am also so sorry to hear that you are facing lag issues while playing the game.
Shubham
Dongre Emmanuel Simon
Thankyou and this is not a ps issue. I play
much much more high graphics game and it works well.
I totally understand your concern.
Shubham
Dongre Emmanuel Simon
Ok
Unfortunately, as per Playstation policy we are unable to provide a refund for already downloaded games.
Shubham
However, we will be happy to help you for the issue you are facing.
Shubham
Dongre Emmanuel Simon
And how's that?
I would request you to please mail us at sonyindia.[protected]@ap.sony.com along with your concern, PSN online-id, sign-in id, serial number of console, last 2 transaction details, snapshot of error, video of error, id proof with DOB and contact number.
Shubham
Dongre Emmanuel Simon
Ive uninstalled and installed the game again to see if its an issue maybe in the first build i downloaded. It's the same even after reinstall. What's your say on this next
Dongre Emmanuel Simon
So you are refusing a refund?
We will forward it to our Playstation team so that they can resolve the issue for you.
Shubham
Dongre Emmanuel Simon
How exactly, and what is the timeframe?
We can only refund for the games which are not downloaded within 14 days of purchase.
Shubham
Dongre Emmanuel Simon
This is inside 14 days. Not even 4 days passed. And how is one customer supposed to get a refund on the non playable game. U do know that your company will be fined big time for this mishap? Also u do know that this will be public?
We can surely consider your request of refund of the unplayable game but it is only possible by the Playstation team for which you will have to drop an email so that we can forward your request to them.
Shubham
We appreciate your co-operation and patience in regards of the same.
Shubham
That is the reason we are requesting you to please drop an email with the above asked detail so that we can help in resolving the same.
Shubham
Dongre Emmanuel Simon
I thought you will drop them an email?
Is there anything I may assist you with?
Shubham
Dongre Emmanuel Simon
Ty for ur time.
Shubham is typing a message.
Last snippet received on 05/20/2022 at 17:55:53
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