Sony India — Regarding manufacturing troubles with xperia z3 plus

Address:	Chandigarh, Chandigarh
Website:	sony

Dear Sony, it is quite depressing feedback regarding a newly purchased Sony Xperia Z3 Plus I purchased from Zumbo elc., Elante mall, Chandigarh on 17.05.16. I started facing the problem on the same day when I was unable to get the quick charging response as claimed over the box and overheating, I immediately called the Jumbo officials name Gagneet, the manager and Mandeep, the xecutive who dealt regarding above handset and told the problems I faced. Gagneet above, however assured that this might happening due to the new device and everything will be fine, on assurence, I kept using for another day, but facing the same problem severly I contacted them again and told the whole story. Imp to mention that i had told them that I have a working profile that i will be unable to give visits. Anyhow, I visited taking time out hardly, and told them the problem and showed them, they suggested me to contact the customer service centre, which was shocking for mw as it was newly purchased handset and no one wud like to contact service centre the other day. It was evening, and then I did not get the time due to my working profile, which seeks 24 hours presence from me, and then due to medical emergencies in my family I could not visit. However, I kept informing the above officials time to time. The problems I faced were,
1. Excessive heating, making it difficult to hold even.
2. Non responsive camera even after a simgle click, which does not work in summer sometimes for a single click.
3. Does not get charged quickly as claimed over the nox and explained by above executives.

4. Device shows message that it needs to cool down when using camera for clicking or video.
Further, I had to submit it as I got time in Chandigarh, India sec 47 service centre of Sony, who did not gave me standby handset for use.its very humiliating, harrasing, deceitfull, embarrasing for a customer who is paying considerable amount for faith over a brand like Sony and in return facing this for no fault of mine. I request from Sony to kindly replace my handset as I started facing the problem sice the day I purchased, and had informed the executives time to time andit got delay is unintentional due to medical and profile issue, which was brought in knowledge of officials timely. Thanking you in anticipation. Customee details are below.

Regards,
Munish Sharma
customer purchased Sony Z3 plus on 17.05.2016 from Zumbo electronics, Wlante mall, Chandigarh, India.
contact number: [protected]