Sony India — Regarding Sony xperia C3 Dual Handset IMEI No. [protected]

Address:

Pune, Maharashtra

After buying the product i have faced the problems following are the trailing mails and the reply from sony they just fool me all around Sony xperia C3 Dual Handset IMEI No. [protected] Work Order No. W[protected] 1 ]First incident From: [protected]@gmail.com Sent: 24/08/2015 14:05:05 To: questions.[protected]@support.sonymobile.com; [protected]@accelfrontline.in Subject: JOB NO- W[protected] & JOB NO- W[protected] Hi, I am kunal Jagdale Mob.No.[protected]. JOB NO- W[protected] & JOB NO- W[protected] are submitted on 22nd Aug 2015 at sony service center [Accel Front line LTD, Pune]. JOB NO- W[protected] I have submitted my sony Xperia C3 Dual due to facing following problems 1] Photoes taken from rear camera are looks like painting after zooming in the photo. 2] Wi-fi dose not work regularly after removing phone from stamina mode it works when unlock the phone but after lock the screen its stops like in stamina mode. 3]Music player stops automatically with blurred sound when listen music through headphones. 4]Gyroscope dose not work even in diagnostic test is failed for this. JOB NO- W[protected] 1]Headphones ear buds covers remove on sided automatically because it dose not stick well. Its been less than 2 months i buy my first smart phone paid 18k for it with high trusting on sony . Very upset with this types issues happen. if the camera & other things are need replacement for this means it was not not checked properly or if checked not debug properly this dose not expect with Sony Quality . i love sony products for music, camera & Picture quality please don't make me feel regret to be with you. Thanks & Regards Kunal.R.Jagdale Mob.No-[protected] 2 ] Sony Reply on my mail Dear Mr. Jagdale, Greetings from Sony Xperia support. We value the importance of your concern. In response to your query, we would like to inform you that as per our records your handset is ready. Hence, we would suggest you to kindly contact to Service Centre to collect your handset. Further, if the issue still persists kindly revert us back so that we may assist you better in this regard. If you need any assistance or clarifications, please feel free to contact Sony Xperia Support at the Toll Free number[protected]Working Timings-9:00am to 9:00pm: Mon-Sun) alternately, you can email us at questions.[protected]@support.sonymobile.com For the latest news, information and product support please visit www.sonymobile.com/in Thank you for contacting Sony Xperia Support. Always looking to serve you better. Kind Regards, Komal Tailor 3 ]After first time servicing I receive the handset and with same problems mail again Hi, As problem is elaborated in trailing mail & i have pick my handset submitted at service station yesterday all the problems mentioned about the handset [ JOB NO- W[protected] ] except than music player are as it is. I am very unhappy about service received.I do not buy this product to leave in service center rather than using it. There was no engineer at service center to give technical justification on the problem .In customer copy it is mentioned that Software update H/S is OK . If technician check the handset as comparing with the problem mentioned properly there will be no problem have to be occurred but still 1.Gyroscope not working 2. Camera picture looks like an painting after zooming it after software update means there is no effect of software update happen then why should without checking handset is handed over to me.3. The back cover is loose may be the internal threads are not fitted properly . If there is any need to change means product was not checked properly at the factory during manufacturing probably that whole Product that i used is must be faulty at all. I do not have enough time to visit service center again and again as facing such problems but still i visit twice. Is it all means your comprising with your quality and do not care about customer satisfication and thinking that customer will come back again again for the same problem he faced . Please provide the proper justification on the problem & let me out of this ASAP & i need replacement . Thanks & Regards Kunal Jagdale Mob.No-[protected] 4] Again sony reply Sony Mobile SupportSign upSoftware Update Dear Mr. Jagdale, Greetings from Sony Xperia support. We value the importance of your concern and seek apologies for the inconvenience caused due to the repeated issue with your handset. We understand that its not easy to visit Sony Authorized Service Centre frequently but in order to escalate your case to our relevant department the device must be at the service centre and we can help you in a much better manner through work order number. So, we would request you to please visit the nearest Sony Authorized Service Centre again and revert with the work order number of your case, so that we can keep track on the repair process of your case. For location of a Sony Mobile Service Centre nearest to you, kindly access the following web link: http://sonymobile.servicetrack.in/ We seek for your kind cooperation in this regards. Pursuant to your request for replacement, we would like to inform you that the Sony Mobile Service Centre would decide to service the phone or swap it with a working unit of the same model depending on the nature of concern in the phone and the level of servicing required. Hence, we are currently not in a position to comment on your request for replacement. If you need any assistance or clarifications, please feel free to contact Sony Xperia Support at the Toll Free number[protected]Working Timings-9:00am to 9:00pm: Mon-Sun) alternately, you can email us at questions.[protected]@support.sonymobile.com For the latest news, information and product support please visit www.sonymobile.com/in Thank you for contacting Sony Xperia Support. Always looking to serve you better. Kind Regards, Akansha Mishra Sony Xperia Customer Services 5 ] Again i mail the details as per their request and submit the phone to service center Hi, I have submitted the handset under Work-Order NO. W[protected] on 31.08.2015 at 10.15 am with the same issues mentioned with it which i faced again. Intimate me before do any kind of deviation on device with proper justification . Thanks & Regards Kunal.R.Jagdale Mob.No-[protected] 7] I again mail them after receive a phone call from sony service center HI, With reference Work order no : W[protected] As per above trailing mails i submitted handset on 31aug . Today i have received an phone call from sony service station [ ACCEL FRONTLINE LTD, Ph.No:[protected] ] at 3:42 pm .The respective person give the information about hardware deviation with product in respect to the complaint i register .The camera/ mother board need to be changed but the required hardware part is not available so its takes 10-12 days . But i already mentioned the problem that i have faced from just after some days buying the product & still after submitting the handset twice at service center and taking regular follow ups and after that this time you come to know that camera/mother bard is not working and need to be changed because it is faulty means your try to fool me first time by just updating the software .With leaving other brands i choose sony for its quality & service and this kind of things are i never expected from sony. By changing the camera/mother board now the product must working again but now i cant guaranteed & trusting that the product will working to long with this kind of defects & i do not have time to run again again to service station .Very high trusting i choose sony & invest 19 K for buying my first smart phone . I do not want any changes in the handset and kindly arrange the replacement very urgently . Thanks & Regards Kunal.R.Jagdale Mob.No-[protected] 8] Again sony replies Greetings from Sony Xperia Support. Your query has been registered and the reference number is 1-[protected]. We will endeavor to respond to your query within next 48 hours. For future emails concerning this case please include the following line in the message subject field: 1-[protected] Please do not respond to this mail since it will not be delivered to any recipient. Alternatively, if you need any assistance or clarifications, please feel free to contact Sony Xperia Support at the Toll Free number[protected]Working Timings-9:00am to 9:00pm: Mon-Sun). Thank you for contacting Sony Xperia Support. Always looking to serve you better. Kind Regards, Sony Mobile Customer Support Please visit www.sonymobile.com/in for the latest news and updates on Sony Xperia productions. Does your mobile phone have the latest software? Check and update now using the Sony Update Service on www.sonymobile.com/update [THREAD ID: 1-9L4K30B] 9] I again mail sony On Thu, Sep 3, 2015 at 10:37 AM, Kunal Jagdale wrote: Hi, Yesterday i had talked regarding the problem i have faced with Mr. Shubham Agarwal in Sony Customer Care Service . He gave me information about Repair status he was unable to give any other information . He also told m that the detailed information would be given by the Sony service Center only but the Sony Service Center representative was saying talk with Sony Customer Care service about detail information. What is going on you still trying to fooling me around i do not want any changes in the handset i want a replacement .Provide a authorized person contact number that would help me out from this problem.I do not want go with the faulty product again . There were many of my friends who actually want to buy sony mobile after seeing the handset i buy .I do not even tell them problem that i have faced and service i get from sony cause i put 19 k for the mobile now if i do share this problem as have loosing trust on you every one will feel the same for sure. Fourth day no positive reply from your side .I am loosing my patients. Dear akansha what will you do if you buy an mobile of 19k an within two months you are facing this kind of things that i am facing. just do ask your self . Do arrange an replacement. Thanks & Regards Kunal.R.Jagdale Mob.No-[protected] 10] NO reply from sony i put two reminders to them now they have put my mails to SPAM . DAY 5 Reminder s 1) Reminder ...!!! 2)-----Original Message----- From: [protected]@gmail.com Sent: 04/09/2015 09:59:14 To: questions.[protected]@support.sonymobile.com; satish.[protected]@accelfrontline.in; [protected]@accelfrontline.in Subject: Re: Sony Xperia Contact Center, Service Request: 1-[protected] DAY 5 I do not want any greetings from you and i do not have time to feel free & talk with customer care where they got no solution. I want solution on Problem. Thanks & Regards Kunal.R.Jagdale Mob.No-[protected] 11] I mail again Dear Akansha, Do you understand the time 48 Hours is two days dear my all communication are stop you do not have any idea what kind of problem i am facing . I paid 19k for the phone and your doing an doctors operation on my phone by changing camera & mother board in just within the two months.I was ready to accept faults after a year or later but not expect just after buying it . This all too much annoying and frustrating me too much...I want a replacement urgent your changing the internal things means your not worthy your quality & customer satisfication huh... is long thing . Please arrange an replacement tomorrow i cant wait any more .