Sony India — Regarding sony xperia z problem and not treated well in service centre

Address:

Bhagalpur, Bihar

I have purchased SONY XPERIA DUAL M (Model No. C2004) from Shop : Mobile Shopping Mall, Kotwali Chowk, Bhagalpur, Bihar on 21.01.2014 vide Invoice No. 1443. In October, suddenly, my mobile became switched off and after some time it has been restarted. After that I am suffering same problem again & again. I visited Sony Service Centre situated at E- mall, Kolkata. The girl there checked my battery only and told me that your battery become obsolete. On my request, she tried another battery and my mobile started working. On asking replacement of battery, she shows me a little red sign in battery and told me that it means liquid damage and not covered under warranty period. But my mobile never gone in water and never become weted. She told me that might be due to moisture or sweat and not covered under warranty. I have not argued there so much due to lack of time. After that I have purchased new battery but having same problem. I was so busy at that time and send my brother there. Same story they told him and even not checked my mobile. Even they told that it will take Rs. 350/- for checking as it is liquid damage. I am so busy and even did not get time to mail you and have suffered a lot. Now, my question is that How a small red mark qualify liquid damage. And if it is so then how without getting wet the mobile have liquid damage. And, if it is due to moisture then is it my fault or your mobile. If mobile have liquid damage then how it is working sometime on charging. I am very much suffered. I am not expecting these services from a reputed and well know brand SONY. Please resolve my problem as soon as possible. Otherwise, I have to visit consumer court. Thanks & Regards Ankit Kumar Sharma Mobile IMEI NO. 1 :[protected] IMEI NO. 2 :[protected]