Sony India — REGARDING THE DISSATISFACTORY CUSTOMER SERVICES

Address:

New Delhi, Delhi

To, 27.05.2015 Customer Service Manager, Sony Authorized Service Centre, Club Electronics, E-25, South Extension Part-II, New Delhi-110049. SUB: - REGARDING THE DISSATISFACTORY CUSTOMER SERVICES Dear Sir/Madam, I am writing today to complain of the poor customer services we have received from your company on 21.05.2015 in respect of the complain of our LCD through your Job Reservation Number009100318615051900304 dated 22.05.2015. It is to inform you that we had purchased an LCD bearing Model No. KLV-40S550A/IN[protected].Due to a complaint in the same we lodged a complaint with your customer care. Accordingly we were visited by a representative of your esteemed Company after several requests and reminders served to him over the phone wherein at the first instance he refused to visit us on the day. On the day second of the request placed your representative reached our place that too six hours late of his appointment and offered nothing by way of apology when he arrived at evening which we suppose is not at all acceptable from the organization of such a high repute. However the person found the fault wherein, We repeatedly tried to ask your representative about the availability of the faulty part/products and total lump sum cost to be incurred over the same and he gave us an idea of sure availability of the part and an expense amounting to Rs.around Rs.3000/- to Rs.4000/-. It was so unfortunate to inform you that we ended our meeting after 45 minutes without either o[censored]s having accomplished anything. Furthermore, the faulty LCD was taken to your above cited store wherein initially the staff conveyed us the expenditure of Rs.13, 000/-and a tentative delivery time of 10 days and the sure availability of the faulty part. We were at loss to find out the fallacy of such a big brand when we were informed that the faulty LCD cannot be repaired due to the unavailability of the part. It seems that SONY just sells and does not care at all about the after sales customer service and repairs of the same which is depicted through the narrated incident clearly as only after 3-4 years of the purchase of a product it’s not repairable and the customer has to purchase a new gadget incurring heavy expenditure. We were most annoyed that we wasted for days waiting for your representative and stores officers to show up the way. Our impression of your Company has been tarnished, and we are now concerned/worried about how my existing appliances/instruments that we currently own shall be managed by you. We have been using the appliances of SONY for very long time due to the trust. This is not the way that the Company wishes to conduct business with valued customers. We would welcome the opportunity to discuss matters further and to learn of how you propose to prevent a similar situation from recurring. I look forward to hearing from you. Yours faithfully, Thanks & Regards, Savi Kumar