[Resolved]  Sony India — Repair of Mobile Xperia Z1 (Ticket ID [protected])

Address:

Bangalore, Karnataka

Sir, 1. I purchased Sony Xperia Z1 C6902 mobile on 20 Oct 2014 at Jalandhar Punjab, which is under warranty, unfortunately it fell down and touch screen became unserviceable. The same was handed over to Trident Communication, Bangalore- 560003 for repair vide Ticket ID [protected] dated 28 May 2015 and Job No. W[protected] dated 29 May 2015. 2. I consented for repair on 03 Jun 2015 as I was informed that the touch screen of the mobile is damaged and need to be changed and it will take about a week for repair and this will be done at company repair centre at Bangalore only. The warranty of the product is void. 3. I am regularly calling repair center but no satisfactory reply as when my mobile will be repaired. I called up Toll free No. on 14 Jun 2015, to know the status of my mobile, to my sorrow I got the replay that they can arrange only call back within 48 hours to know the status of the said mobile. 4. Following few queries:- (a) I don’t want to comment on service by such a reputed company, which is not able to give me the repair status of my mobile even after 16 – 17 days. (b) I don’t know should I go for purchase of other product by the company, if such a service I am likely to get in future. (c) I preferred to purchase this mobile for Rs 31, 000/- from the Company’s show room, when it was around 26, 000/- online. You can guess why? (d) Had I gone for local repair instead of company’s repair, which costs me around half the price, which your reputed company has set for repair now, with 03 months of warranty at local repair as well? (e) Give me any reason why one should go for your products, if it needs such a harassment to get it repair in case of fault. 5. You may reply if you feel necessary the above doubts. May I have the right to know the date on which I am going to get my mobile back? Thanks Yashpal (M) [protected]