[Resolved]  Sony India — Repair of Smart phone: no status update

Address:

Mumbai City, Maharashtra

I gave my Sony Smart phone on Nov 1 for repairs to the Sony authorised service outlet, Sri Sai Electonics. Ticket ID: [protected] I was told on Nov 3 that parts worth Rs 5500 approx needed to be replaced and I paid an advance of Rs 2000/ I received a fresh service request no on Nov 4: [protected] which is valid for 7 days. I have not received an update since then and the phone lines of the service outlet are continuously engaged or never picked up. The same goes for the call centre number:[protected], where you are put on hold till it disconnects.