[Resolved]  Sony India — Repair resulting complete loss of display

Address:

New Delhi, Delhi

We had given a Sony LCD TV for repair at Club Electronics, SonyAuthorised Service Center at South Extension-Part II, Main Market, New Delhion 15th November 2014 with a complaint of "multiple Vertical lines coming on screen". They verified infront of my husband (who took the TV to the centre) with the remote of my TVand told him they would inform the next day. Three days after I received acall saying the mother chip needs to be replaced and it would cost around Rs. 1700/- and they wanted a consent from me to go ahead. I also confirmedand I received a call and also a message from the centre on 21st Novemberthat the same is repaired and the same can be collected. Hence I reached thecentre to take delivery. They made me wait for half an hour and when I askedthem the engineer came and told me it will take time you please come after 20minutes. Hence I went back and came after an hour and they told me that theyneed to test again as the lines are still appearing. This time also, I had togo back.

I went on 23rd November again and asked them and I was informed that thedisplay panel needs to be changed and was informed that it would cost Rs.12000/- and if I do not want to get this done, I can take it back. As Iwas really shocked to hear this and also had not taken my car, I told them Iwill be able to come next Sunday only to collect this and I need to consult myhusband (as he is out of station). Meanwhile, every day I got the message thatthe same is ready and can be collected. I went again on 30th November and askedthem I need to check the TV set. They asked me to go and check the same. I wentthere and asked them to check the TV. To my utter disbelief, when they pluggedin the TV to the connector, the TV did not even got switched on. On enquiry, Iwas told by the engineer that while the TV was kept on testing, it got shortcircuited and the display set (do not know the exact term) got damaged, as thesame cannot be externally fit, they need toreplace the whole display panel. On their insistence, I had to carry back my TVand they also refused that the TV remote control was not collected by them. Thoughwe had handed it over to them, they now refused that as the same was notmentioned in the job sheet, it was not handed over to them. But I confirm thatthe TV remote was kept with them.

Now my TV is a waste box, of no use. I am not at all convinced by theresponse they gave me. It is highly illogical that the TV is of no use now. Ifany damage happened while the TV is kept for testing due to their internalfaulty infrastructure, should the consumer be held responsible? Why would Ispend Rs.12000/- for their mistake. Thecenter is not at all concerned about the customer dissatisfaction. I am convinced that this was a goo[censored]p made at their endand they try to hide the same.
Please investigate further into this and get me an honest reply else Iwould have to approach consumer court for my grievance redressal.

The job no J42940979, Dated 15th November 2014
SONY TV Model -KLV-32S550A 18141700 IN5 and
my contact number is [protected] and
email id is [protected]@hotmail.com.


Thanks
Vijayalakshmi