Sony India — Replacement of defective home theatre system

Address:	Darjeeling, West Bengal, 926321
Website:	sonyindia

1. I Col Rahul Doegar had purchased a Sony Home Theatre system model number BDV- E4100 from EZone at Cosmos Mall, Siliguri for a sum of Rs 30090/- vide invoice number 93098798 dt 04 Sep 16.
2. The same was installed at my place at Malbazar within a week. However, on 30 Sep 16 (ie within two weeks of installation), the system stopped working. On submitting a complaint through the toll free number, a service centre rep reached my place on 04 Oct 16. On examination he found that the power sup system of the Blue ray disc player was faulty. He was convinced that the fault was not due to user neglect or spike in voltage sup as the system had been connected to the power supply through a digital voltage stabilizer purchased by me.
3. Since it had been barely a fortnight since I had purchased the system, I requested the company through their toll free helpline and email that the system be replaced with a new one. However, the same is being denied by the company saying that only the faulty power supply unit of the Blue Ray Disc player will be replaced and not the entire system. I had purchased the system of Sony due to the high brand value, quality and customer satisfaction associated with Sony. However this purchase has left me disillusioned with regard to the quality that Sony systems are known for. A system that develops a fault like this within a fortnight o[censored]se cannot be relied upon for its quality or reliability.
4. I am att herewith copies of invoice and warranty card for your perusal.
5. May I request you to replace the system or pay full refund against the purchase at the earliest. I am sanguine that my request will be obliged to.