Sony India — Replacement of sony bravia tv, model no. Klv-32r512c, serial no - 4511243.

Address:

110023

1. I purchased a Sony Bravia LED TV, Model 32R512C on July 11, 2015 from Croma-South Ex-II, New Delhi-49.

2. Since installation of the TV I felt problems, as just after laps of 15-20 days the TV did not display sound and pictures for 5-6 seconds sometimes.

3. On Feb 14, 2016, the TV completely went-off. Now there is no display or sound longer. In this regard, I made a complaint (complaint No[protected] on Feb 14, 2016 at about 1305 hrs.

4. In response of the complaint above, a technician visited my residence (Feb 16, 2016) who after examination of the TV told that there is problem in motherboard of the TV and hence the motherboard will be replace, and it will take at least 2 days.

5. Since the TV is only 06 months old, and hence I sent e-mail to Sony India (E-mail Complaint No. 30735018 dated Feb 16, 2016) for replacement of the TV set.

6. In spite of my repeated e-mails and several complaints lodged to Sony Customer Care, I did not get any positive response. However, in turn on Feb 19.02.2016 at about 1812 hrs, I received a call from (mob No. [protected]) who introduced himself a technician from Sony and stated that he has brought a mother board for replacement in my TV. Accordingly, he replaced the mother board and the TV got resumed.

7. But, just after 01 hour, when I switched-on the TV, I found the same problem persist in the TV i.e. there was no picture and sound on the TV screen only red light blinks 7-8 times. I informed the problem to the technician at about 2110 hrs on Feb 19, 2016.

8. Now, I am not at all agree for further repairing/replacement of accessories in the TV. I want only replacement of TV, nothing else. request to look into the matter please.