Sony India — Request is not getting resolved please escalate

Hi

We have request number 71220433 open with Sony for more than one week, No resolution, when we talk to assigned Sony workshop, they said part of the TV that need to be replaced is ordered an its been 5 days, still not resolved . Now when we called today they said part was broken and again we have ordered, from the tone of the person on the phone, we can deduce they are just making excuses and delaying.

I request to concerned authority please take strict action on this request and escalate it to next level