[Resolved] Sony India — service

champ007

from Kodungallur, Kerala

Address:

Visakhapatnam, Andhra Pradesh

i brought sony led 32 inch on 17/09/2014. The owner of showroom said they will come tomorrow and they will fix the t.v on wall. next day call came and told me that they will come next day. Next day no call came at last i called then and asked them when they will come they told me with in half and hour but they didn't come again i called them there reply was we will come don't call me again. After waiting for 1 hour i called them again then they just cut the phone. From very early i am using the sony products first time i needed a assistant from your side and this is how you are treating your customer if you will give such type of serive then i think i will be good to go other brands.

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Aug 14, 2020

Complaint marked as Resolved

Sony India customer support has been notified about the posted complaint.

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Comments

sangeetasahu

from Durg, Chhattisgarh

MY sony lep top, model no VGN-CS36GJ/QE 28217072 gave for repairing since,[protected], job no-j42262215 and steel i have not receive my leptop. The service is very poor and ignorance. for necessary action please

A K CHAKRABORTY

SIR, I HAVE REGISTERED A SERVICE REQUEST ON 21/06/2015 VIDE ID 26077471, I AM SORRY TO SAY THAT TILL DATE I HAVE NOT BEEN PROVIDED THE SAME. IN BETWEEN ON 24/06/2015 ONE MECHANIC CONTRACTED ME OVER MOBILE (NO.[protected]) THAT HE WOULD BE COMMING MY HOUSE ON THAT DAY.THAT TIME I WAS IN MY OFFICE WITH MY PREOCCUPIDE JOB.WE HAVE FIXED A MUTUAL CONVENIENT DAY ON 26/06/2015 AT 5PM.THAT DAY I HAD TO TAKE LEAVE FOR THAT PURPOSE.HE DID NOT COME.AT 8.30PM HE CONVEYED ME THAT HIS VEHICLE WAS OUT OF ORDER. NEXT DAY i.e. ON 27/06/2015 HE SUPPOSED TO COME BUT DID NOT COME.ON MONDAY i.e. ON 29/06/2015, I CONTRACTED HIM, HE PROMISED TO COME BUT AFTER SEVERAL TELOPHONE CALLS FROM MY SIDE, ULTIMATELY HE DID NOT COME AND PROMISED FOR NEXT DAY. IN THAT WAY HE WASTED MY TIME AND PUTTING ME IN HARASSMENT IN SEVERAL OCCASSIONS.
THEREFORE I REQUEST YOUR GOODSELF TO LOOK INTO THE MATTER AND ARRANGE TO PROVIDE ME THE SERVICE WHICH FOR REGISTERED MY REQUEST.
YOURS SINCERELY
ASHIS KUMAR CHAKRABORTY

sangeetasahu

from Durg, Chhattisgarh

MY SONY lap top, model no VGN-CS36GJ/QE[protected] gave for repairing since,[protected], job no-j42262215 and steel i have not receive my leptop.
The service is very poor and ignorance.
for necessary action please