Sony India — Service Center

Address:

Jamnagar, Gujarat

Hi Respected Sir. I am vegad vimal from jamnagar. I was recently buy sony mobile from jamnagar. i having problem on my xperia z phone's ear speakers so i was recently visited to sony service center in jamnagar. I was give my phone to them and told about my problem and they checked and agreed my problem and told me that i will get new handset bcoz this model is not repairable. After that i was called from sony service center and they was told that your phone has not covered on warranty and you will pay for it beacuase it has a water damage problem and our IP rating indicate that your phone is rejected for changing. I am telling you sir that my phone is water resistance features and i read all the contidition about water resistance that company give to covered warranty, So, i never ignored the condition of water resistance and my phone has not physical damages but still they refuses my phone problem and rejected and told that your phone has not covered on warranty. They also showed this features on advertisement and sites. i attached my job sheet reports which get from sony and also some of the phone water resistance features photos with this mail. I hope that i will give some satificaion reply and hopefully for your help. i need help sir. Thanks.