Sony India — Service Dissatisfaction

Address:

Bangalore, Karnataka

Hi, I ‘m using Sony Xperia Z and it had lots of issues from the time I bought it. If you see my repair history list, it is 4 times till now. Here is my present concern: • Last month, the phone Front and Back panel automatically started to coming out. • So I went to Sony Service Centre (Benchmark Infotech, Ganga Nagar, Bangalore) on 09.05.2015 and asked them to solve the issue • They have told that they will do the service and will return the phone in 7-10 days • The Job Number is: W[protected] • Till now I have not got the proper response from you guys that when will be I receiving the phone with proper condition • I have called you guys to know status and the response was “We have sent your phone to Sony Regional Office and we yet to receive the phone” • And last week one guy called and told me that “to repair my phone, I need to pay 3200 bugs”. I said OK and gave 80% amount on 18.05.2015 I am really dissatisfied with your “service time taken” policy. It is almost 20 days, the phone is with you. • I have bought the phone with a such price (~40k) for me, not for you guys to test and enjoy yourself and keep it with you, that too in my cost. • Even, I have given the money to buy all the spare parts and repair the phone. If I have not the phone after 10 days of payment also, ARE YOU DOING ANY “MONEY FOR INTEREST” BUSINESS • You people are such lazy fellows in nature and enjoying your customers money • Don’t you care your customer’s satisfaction? See, we have a group of people, who loves the musiq and clarity and we have selected Sony Smart Phones to buy. Now, none o[censored]s are satisfied your service and your quality of your product. We are giving one more opportunity to you people, since we love your product. Next time, we have planned to lodge a complaint you guys for your product and service. You may think that “what this small amount of guys will do”. That is not the true case. Hope you know about the power of School and College Communities and the power of IT guys. Thanks and Regards, Nandagopal R R, Bangalore - 560 045, Karnataka, India. Mobile: +[protected] E-Mail: nandagopal.[protected]@LnTtechservices.com,