Sony India — Service Issue.....waiting for my new phone from last 1.5months

Address:

Bangalore, Karnataka

Hi there, I have been facing issue with the service center in Bangalore. I had visited the Numeric Communication Service Center which is an authorized service center for Sony with my Sony Xperia Z Ultra cracked screen on 10th of March, I was told i'll be given a re-furbished phone by paying 10, 500/-. The process will be proceeded only after paying 50% or more amount. on 16th of March I paid full amount of 10, 500/- for the re-furbished phone. After two weeks i was told that because of non-availability of stock I would not get the phone as said, i was given option to go for the brand new Xepria Z Ultra with the discount of 20% which i agreed. For that I had to pay DD for 16, 792/- only then the request will be processed. Ticket ID [protected] On 30th of March i submitted the DD for the said amount, and my previous paid amount of 10, 500 was returned back. And was told that within 2-3 days new phone will be delivered. The service center didn't keep their word. On 8th or 9th of April I received a message stating that my phone is ready and I can get it from service center. When I visited the center i was handed over re-furbished phone, when i asked why i'm being given re-furbished phone when i had paid the amount for new phone, i was told that there is some issue from company side. there is no update for the new phone request. i was not satisfied with the reply i received from service center manager. So, i called up the Sony Customer cell and spoke to Mr. Ranjith (Executive), he also spoke to the manager and assured me saying that the phone will be delivered within 2-3 days. But NO. I called up service center again on 13th of April, i was told that my Ticket ID is closed and the phone is been delivered, which was not. I had to explain them again, then they again asked me to wait for 2-3 days. I called the Sony customer cell and asked if i can speak to the Supervisor, the call was transferred to supervisor called Mr. Mukesh. He gave me a new Ticket ID - [protected] and assured me soon the new phone will be with me. Which again didnt meet the deadline as said. On 17th of April i had written email to [protected]@ap.sony.com keeping numeric service center in loop, but non of them have replied yet. I called service center and Sony customer care today (20th of April) for the status, but i still wonder they are coming with same dialoug, whenever i call those guys i'll be given a new date. Its been 1 month 10 days i'm waiting for my phone, still no response from any of them, neither service center nor the customer care people. Please have a look at the issue and take action immediately. If not I have to take another way to get the phone. Will be waiting for your reply. Ticket ID provided at Service center - [protected] New Ticket ID provided from Mr. Mukesh - [protected]