Sony India — Servicing not been done

Address:

Bangalore, Karnataka

I have given Sony Xperia Z1 Compact for servicing on Feb 2015 just for a simple problem that Waterproofing flap wasn't closing properly, and they asked me to wait for whooping "15 days" for it. They delayed and made me wait for another week prior 15days to collect the phone. Once I got the phone back, I got some other severe internal phone issues i.e pictures taken from the camera was too white or overexposed and the mic wasn't working properly. So I gave it for servicing again. Initially he refused to take it back as he said the lens was scratched (stupid reason). But when I gave strong reason for lens not been scracthed that few photos were good (so this means lens is alright). So he had to accept the service. Now they AGAIN ASKED ME TO WAIT FOR 15 DAYS. So once 15days was elapsed, I made a call if the phone was ready (as I know they usually delay which is very irresponsible). Then they asked me to wait for another one week to be serviced. AND KEEP ASKING ME TO WAIT FOR A WEEK FOR ABOUT 3 TIMES. So I decided to confess the manager. The manager assured me that it will be ready by next week. I wasn't convinced so asked him "What i[censored] still don't fix it by next week, so I need a replacement phone if it doesn't get fixed", which should be the standard procedure if they couldn't fix the phone. For which he refused and said " It will be fixed max of max by next week". So I went to service centre after a week hoping that it would be ficed but was informed that phone is still not fixed and also the manager is not available. So I became furious and called Sony Customer care to complaint about the same, the call couldn't be escalated and had to disconnect the call after 25mins (This was second time I called to Sony Customer care, earlier I had called and the call was escalated but the supervisor put me in hold and never released the call so I had to hangup. I called the manager and I was informed the mobile will be fixed in 5 days. So today is the fifth day and the phone is still not fixed.I have to sue this people and get compensation of Rs50, 000 (Rs 35000 of phone price and Rs15000 for the inconvenience and havoc caused by them).