We have a SONY wega trinitron tv purchased in 2002. The set was working well since its purchase except on one occasion in 2011, when it gave problem which was solved by authorized serviceman of SONY.
On 25.4.2015 the tv became out of order once again. The authorized servicemen could not be contacted before 27.4.2015. (probably 25 and 26 April were holidays) The serviceman came in our house on 27.4.2015 and physically examined the set. He submitted an estimate of Rs.2400/- (Rupees two thousand four hundred) approx. for its repair. As per his version the IC which ensures power flow and some other equipments went wrong. He requested to pay 50% of the amount then and there only to ensure replacement of damaged equipments. He told that these equipments were not available in INDIA and need be procured from Japan/ Malaysia. However, Rs. 1200/- (Rupees one thousand two hundred) only was paid to him with due receipt for the purpose. The complaint docket no.is 28991 dated 27.04.2015. He told that some 10/12 days required for getting the equipment and once it is received it would be replaced by 24 hr. of receipt.
But after a lapse of 15 days no response received from the end of SONY serviceman.
I am really perturbed not being able to watch TV for the last 17 days. If this be the quality of providing service, it causes nothing but irritation. Is it your business strategy which compels the customer to go for getting a new TV set in exchange of the old one or simply purchasing a new one? You people know very well the models of your company sold previously and then why you cannot provide infrastructure for making equipments available within INDIA not to speak of 3/4/5 centre in this country?
please look into it immediately and take appropriate action.
SAGAR CHAKRABARTI, ([protected])
37, DR. S.P. MUKHERJEE ROAD, DUMDUM CANTT, KOLKATA 28. Was this information helpful? | 
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