Sony India — Smartphone

Address:

Mumbai City, Maharashtra

Dear Sir/Madam, I had bought a SONY XPERIA C3 (Model No. D2502, Color- Black) on 1st Jan 2015 from Reliance Digital, Vashi, Navi Mumbai The cell phone has a Bright LED spot on its display by default. I showed it to Reliance Digital on 10th Jan (as I was not using phone for 1st 10day due to micro simcard requirement of cell). Reliance Digital asked me to contact SONY Care Centre and also assured me that I’ll get the replacement because it is a manufacturer defect. I went to SONY Care Centre, Sec 5, Vashi on 5th Feb. and asked for replacement as guided by Reliance Digital. SONY Care Centre agreed that it is a Manufacturer defect but they have refused for replacement. I still submitted the cell phone for repairing the display (job no. W[protected]. After 7 days Care Centre gave me the Cell phone, I checked it immediately there but the problem wasn’t cured and I again submitted the phone on the same day. Now the cell phone is still with SONY Care Centre. I kindly request you to look into the matter. I have spent 21000/- for my new cell phone & immediately after use of 1st day it went to care centre twice for repairing. Kindly notice that it is a manufacturer defect which is there since I bought it and every one is agreed with it. I strictly want a replacement for the same piece. Kindly treat this as an urgent. Looking forward for your positive response, Regards, Sonali Pawar [protected]