[Resolved]  Sony India — Sony Authorized service center not giving service to genuine customers and are very rude.

Address:

Mumbai City, Maharashtra

My name is Chandra from Santacruz mumbai. I have purchased new sony vaio laptop on 25/08/2014 Model no. SVF15325SNB serial no.0001817. I have got damaged piece then i have got replacement on 29/08/2014. Then on 01/08/2014 my laptop was getting some booting problem so i have submited for repair in andheri east sony service center they gave me one receipt in which log information number was written and they said that i can collect my laptop on the same day in evening time. When i went there in evening they said its recovery is not yet completed please come tommorw when i get a call from sony center i said ok. But I haven't got any call till 2pm so i tried calling on the andheri east sony service center number continuosly but no one picked up my call then after 2 hours one lady picked my call and replied that my laptop is not repaired because they were not having windows 8.1 cd (Such a stupid answer i got after wasting 2 days) Then Finally i have got my laptop at 7.15pm on 2nd day and when i checked my laptop they have installed windows 8 instead of windows 8.1. They are working for sony service center and they doesnt know that which laptop have upgraded features. One more thing the windows which they have installed is not activated and its asking for product key which they have not provided me so i wasted a lot of time to get such a small service.
Regards,
Chandra,
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