[Resolved]  Sony India — sony being unprofessional

Address:

Ernakulam, Kerala

this is really UPROFESSIONAL. if you would check job no: W[protected] job date :11/11/2014 you will get the details. i do not want a refurbished handset. if you see the job sheet it clearly says what the condition of my handset. its in mint condition as i am a person who cares my valuables. When you give me a refurbished i am not sure what the set might have gone through. so i requested them to repair my own handset and give back to me. They informed me that the set has to be sent to Chennai to be serviced since its a waterproof set and i should wait 30 days to get the set back. Yesterday when i went to the service point to get an update on the same i was informed that they had to get an approval (as if i am asking a favor out of the way) and whatz the most funny part is that for a company like SONY it took 14 days for an approval. NOW THATS REALLY A SOLID EXAMPLE OF HOW PROFESSIONAL AND RESULTED SONY HAS EVOLVED INTO... now its been a month and i still have no idea on what the status of my mobile is. i took this ZR at 29999 and its not even past warranty that i had to undergo such ignorance. Being a General manager of a media channel in kerala i obviously did not buy this handset for FUN. at the time of purchase also i had severe issues and i ended up waiting months to get my handset replaced. i know you would not even care to go through this mail or or any attachments i have attached. and i know i am not going to make any change through this mail. but this surely is not the way to beat the competition... cheating the customer and making a fool out of him will only lead to lower market share. why is the world so you need 14 days to get an approval for such a simple process????? this is nothing but pure lack of customer care and support.