Sony India — Sony Bravia KDLEX520 - Panel complaint - Huge repair cost

Address:

Ernakulam, Kerala

I bought this TV on Aug 2011, for Rs.54500/- It came with a one year warranty. . On the 8th or 9th month after purchase, the screen had some white blurry lines over it. But this was visible only on playing HD videos, as the cable service rendered poor quality pictures already. On addressing this issue to sony service center, they said this need not be repaired now, and asked me to wait for another month. I waited, but blurry white lines on the screen had increased in numbers by then. The service center guys came in and checked the TV and said thats a problem with the cable network and not TV. . Anyway just one month after the warranty period expiry, these lines became more prominent. The panel color turned to a blue green and red gradient. This time the service center guys was ready to repair it, but for exchange of money. I was asked to pay Rs.24000/- to replace the panel, now. I couldnt bear this amount. Lost all trust in Sony LED's, and the high charge of its service. I had a Sony bravia CRT monitor which I used for about 8years+ without a single complaint. But the Sony LED Bravia let me down. On further research, I found that the KDLEX520 models sold during that time in India came with a panel that was designed for Europian countries. This panel just wouldnt last any longer than one year in a climate like India's. Many consumer complaints was later seen on the internet forums, and bogs later on. Most of the models were the KDLEX520 with the unsuitable panel. I now feel being enlisted in the Sony India's list of customers who were cheated by selling wrong products. I was out of station for three years, and now when I returned back I find the LED Bravia sitting like a dead unit with all dust on. And I feel quite funny that my old CRT Sony still might run if I powered it on. Hence, the bottom line is, Sony might have had a great reputation in making long lasting TV's.But that was all the old time's CRT monitors. But thats now ancient history. The LED's do not have any Sony Quality stories to add on to it... Most of them are bad, and are under routine repairs. . Do not Trust in the Quality of Sony LED Bravias. Theyre all bad. Just research the internet and you all could confirm the same. . . . . I cannot repair my KDLEX520 40inch Tv for a Rs.24000/- Just doesnt justify the cause. Big Sony fan here... but, I now Lost Trust in Sony. Palarivattom Kochi Kerala India