Sony India — Sony bravia lcd tv (Model number: klv-40w450a in5)

Address:

New Delhi, Delhi, 110034

I purchased Sony Bravia LCD TV (Model number: KLV-40W450A IN5) on 14-June-2009 for 1, 04, 000.00 INR (Bill attached).
There was a problem with the TV & a complaint was done for the same on 13-Dec-2015 (ID No:[protected]. For repair, Sony gave an estimate of 15930.00 INR on 18-Dec-2015. This was on a very high side but with no choice, we agreed to pay that amount. But the problem doesn't end here. Person who came to repair the TV took the TV along with him & since then we have received two revised estimates:
- 2nd estimate on 54202.00 on 02-Jan-2016
- 3rd estimate on 54888.00 on 20-Jan-2016 (with demand of 35937.00 INR - 33% of the initial MRP of TV)
Copy of all 3 estimates attached for your reference.

Current cost of new TV is less than the repair cost estimated by Sony. In a few year's time, cost of TV is depreciated to less than 30% & moreover we are unable to get the justifiable estimate for TV repair. Now, i am without a TV for last 2 months Sony customer care is least bothered.

This has been a very disappointing experience. I was hoping for much better services from such a respectable and trusted brand.

I request you to either provide a justifiable estimate for TV repair or provide a substantial discount (on behalf of my old TV) for purchase of a new Sony LED TV.

Being a loyal Sony customer, i request you to take immediate action to re-establish my faith in Sony brand.