Sony India — Sony bravia led hd tv 40r562c - completely dead within a month after buying in jan 2016. sony not addressing even after several complaints till date.

Address:	500072
Website:	www.sony.com

I bought sony bravia led hd tv 40r562c and it turned out to be a completely a defective piece. The details are:

Model name: klv-40r562c ; proudct 8d no: 18729401; and serial no: 4548025.

I lodged srs with service req id: 30974625. The service personnel from sony pranank electronics, hyderabad[protected] by name varun ( [protected]) visited and confirmed that it is a defective piece and it will not work. Im told that sony qc failed and delivered to the customer. I donot want replacement or repair and i demand total refund of my hard earned money rs. 53900/- per the invoice without further delay.

I am trying to follow up on this case with service contacts, through toll free numbers; through online chats; but my attempts to reach out for your concrete responses are failing.

I approached bajaj electronics, nizampet, hyderabad[protected] where i bought ( invoice no: nzp/15/2655 dated[protected], to my utter disappointment they are non responsive and not allowing any further communications.

Neither the seller bajaj electronics nor the service center / sony helpline are owning up for further steps on refunds. In fact bajaj electronics branch manager, ( mr. Murali : [protected]) is too rude and unprofessional attitude. They dont have even a website or forum to register complaints.

I am complaining to sony every day over emails and calls to toll free numbers. But none of them responding.. I am in a fix if i am in democratic country where some laws are governed or the govt / business colluding, making citizens to suffer like feudal countries ??

Complaints:[protected] complaint sony 03.28.16
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21231851 complaint no: 03.19.2016
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[protected]
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I am tired and sick of sony service.. I have bought sony 42 inch full hd led tv on jan 13th 2016 and it died by feb'16. I demanded my money back and the regional sony managers(??) in india are too rude and horrible. Their voice and responses are threatening.. Is there any leadeship in sony company who is looking into the complaints and and how they are being addressed ? Sony company has become the worst service than any other company in the world...

What should i do now?