Sony India — Sony Bravia TV (Model KDL32EX720) Panel out of order twice in less than 4 Years time.

Address:

Sundargarh, Odisha

Sir, I purchased Sony Tv model KDL32EX720 on dated 18/05/2011 from M/s Swastik Homes, Rourkela . The Tv panel was out of order within warranty period & it was replaced on dated 12/10/2012. Again, the replaced Tv panel is out of order after 2 years of operation. The matter has been informed to Sony service center, Rourkela & they have given a estimate of Rs 18000/- for replacement of panel since it is outside warranty period. Now, my question is that "the original Tv panel which was assembled inside factory of Sony Electronics failed miserably within warranty period. There might be some internal electronic problem for which the TV panel is failing again & again. Now again after panel replacement there is no guarantee that the Tv will run smoothly for the minimum service life of the above-mention Tv. It is my earnest request to Sony India to look into the matter & take a note of the issue to resolve my case sincerly & at a concessional rate taking into consideration that the Tv panel earlier failed during Warranty period. Regards M.Rahman Qtr no.A/31, Sector-17, Rourkela, Orissa. Mob:[protected]